About Good Lab

Good Lab is an award-winning, non-profit social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centered design and cross-sector collaboration.

As a think-and-do tank, our mission is to connect diverse minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programs to build capacity for change and address complex social issues faced by our society, particularly in community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation.

Since 2012, we have been working at the intersection of civil society, NGOs, government, and businesses to facilitate innovative co-creation by leveraging Design Thinking. Prioritising people and fostering dialogue is at the core of our work, as we believe this is the key to co-creating a more sustainable and improved future.

We are currently seeking a Project Officer (Research), on a contract basis, to support our expanding and exciting range of new projects and partnerships.

About The Role – Project Officer (Research)

As a social researcher at Good Lab, your typical day can involve the following—researching on the subjects of museum management and social innovation, providing the project team with insights into the areas and identifying, outreaching to and conducting research at external information sources, including but not limited to scholars and community members…most probably not sequentially but simultaneously. But that also means you will have the opportunities to get very hands-on in every stage of the project and that work is rarely boring. Every day here, we as changemakers, learn a little something new about our city and how it can be better designed and run for the people living and working here.

We are now looking for someone who already looked up the definition of social innovation and is keen to experiment with it here in Hong Kong. Specifically, we want someone comfortable working within small teams to drive the delivery of consulting projects in the social and public sectors. This person gets to compile and maintain research findings as written reports, briefing notes and related documentation to support the project team in making informed decisions. Most importantly, we need this person to be a changemaker with a collaborative mindset who is always willing to flex the creative muscles to design innovative, user-centred, and grounded solutions in response to the needs of communities and people.

Your Responsibilities as Project Officer – Our Social Researcher

• Assist in research on the subjects of museum management and social innovation to develop actionable and innovative recommendations;

• Support in research tasks, including but not limited to data collection, desktop research, community outreach, and stakeholder engagement;

• Support the project team to deliver high-quality research deliverables, such as reports, presentations, prototype experiments, and public engagement activities to articulate and illustrate insights and recommended solutions;

• Assist community research activities including, for instance, stakeholder engagement planning and execution, workshop design and facilitation, data capture and analysis;

• Comprehend and stay abreast of industry trends, leading perspectives, and best practices in museum management and social innovation, and make connections across the disciplines; and

• Collaborate with small teams of high-performing, passionate social consultants to collectively achieve purposeful goals in creating social value.

Requirements

• Bachelor’s degree or above in cultural studies, cultural management, museum studies, social sciences, humanities or related disciplines;

• Minimum two (2) years of experience in community/social research, exhibition curation, and/or museum management;

• Relevant working experience in local museums would be a strong advantage;

• Knowledgeable in different research methodologies (including but not limited to, case studies, surveys, in-depth interviews, and focus groups, etc.), quantitative and qualitative data analysis, and community engagement;

• Strong analytical and problem-solving competence with a commitment to high-quality service delivery;

• A motivated team player with the ability to take self-initiatives in exploring and learning new knowledge in a dynamic and collaborative project environment;

• Demonstrate the ability to juggle multiple work priorities, attention to detail, and outstanding organisational skills;

• Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;

• Excellent command of MS PowerPoint and Word; and

• Be able to work on weekends and flexible hours for Good Lab functions when required.

To Applicants: please send your Cover Letter and Resume with the current and expected salary to hr@goodlab.hk. Applications with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purposes only and personal data of unsuccessful applicants will be destroyed after 12 months.

About Good Lab

Good Lab is a non-profit and award-winning social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration.

As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to build capacity for change and tackle complex social issues faced by our society–particularly around community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation.

Since 2012, we have been working at the intersection of civil society, NGOs, government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for a Project Manager to manage our growing and exciting array of new projects and partnerships.

About The Role – Project Manager

As a social innovation consultant at Good Lab, your typical day can involve the following—making phone calls to community members, dissecting information gathered from public engagement activities you designed and facilitated, researching new trends and perspectives in social innovation, co-creating actionable solutions with stakeholders to address community issues…most probably not sequentially but simultaneously. But that also means you will have the opportunities to get very hands-on in every stage of the projects and that work is rarely boring. Every day here, we as changemakers, learn a little something new about our city and how it can be better designed and run for the people living and working here.

We are now looking for someone who already looked up the definition of social innovation and is keen to experiment it here in Hong Kong. Specifically, we want a person who is comfortable with managing small teams to plan and deliver consulting projects with a focus on the public and social sectors. This person gets to set the tone of how the project team engages with its stakeholders, ranging from youth and elderly to government agencies, as well as professional and NGO collaborators. Most importantly, we need this person to be able to articulate Good Lab’s vision for the project and flex creative muscles to implement it with the aim to design innovative, user-centred, and grounded solutions in response to the needs of communities and people.

Your Role as Project Manager

• Lead social innovation projects in collaboration with cross-sector project partners to co-create solutions and deliver lasting impact for local communities;
• Build empathy with stakeholders and guide them through an innovative process of co-creation underpinned by Design Thinking;
• Assume project management responsibilities including, for instance, project approach formulation, scoping, public engagement planning, budgeting, co-creation workshop design, data capture and analysis, as well as partner & stakeholder management;
• Manage and coach teams of high-performing, passionate social consultants to align priorities, set directions, and collectively achieve purposeful goals in creating social value;
• Identify aspirations and pain points of stakeholders through ethnographic research and community outreach; co-create novel solutions to community challenges based on analysis, experience, and judgement;
• Produce high-quality deliverables—such as reports, presentations, design prototypes, and events—to articulate and illustrate insights and recommendations of actionable solutions;
• Build relationships and instil confidence in project partners and stakeholders as their trusted collaborator and advisor;
• Comprehend and stay abreast of industry trends in social innovation, leading perspectives and practices, as well as local and international cases; and
• Identify new partnership opportunities and develop innovative forms of collaboration to tackle pressing issues in the social and public sectors of Hong Kong.

Requirements

• Minimum five (5) years of experience in social and/or innovation project management in a leading position along with external partners and/or community stakeholders;
• Experience in innovation and/or consulting, user research, community engagement, public administration, youth empowerment, training, coaching or related fields would be a strong advantage;
• Bachelor’s degree or above in social sciences, management, humanities, arts or related disciplines;
• Strong analytical and problem-solving competence with a commitment to high-quality service delivery;
• Demonstrate the ability to juggle multiple work priorities, attention to detail, and outstanding organisational skills;
• Excellent communications and interpersonal skills with the capacity to motivate and lead with enthusiasm, drive, and effectiveness;
• Demonstrate the ability to collaborate and interact professionally with stakeholders of diverse backgrounds and interests;
• Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
• Excellent command of MS PowerPoint and Word;
• A motivated team player with the ability to take self-initiatives in a dynamic and collaborative project environment;
• An outgoing character with a proven track record of partnership development would be an advantage; and
• Be able to work on weekends and flexible hours for specific Good Lab functions when required.

Candidates with less experience may be considered for a Project Officer position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purposes only and personal data of unsuccessful applicants will be destroyed after 12 months.

About Good Lab

Good Lab is a non-profit and award-winning social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration.

As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to build capacity for change and tackle complex social issues faced by our society–particularly around community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation.

Since 2012, we have been working at the intersection of civil society, NGOs, government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for a Project Director to lead our growing and exciting array of new projects and partnerships.

About Project Director

As a social innovation consultant at Good Lab, your typical day can involve the following—making phone calls to community members, dissecting information gathered from public engagement activities you designed and facilitated, researching new trends and perspectives in social innovation, co-creating actionable solutions with stakeholders to address community issues…most probably not sequentially but simultaneously. But that also means you will have the opportunities to get very hands-on in every stage of the projects and that work is rarely boring. Every day here, we as changemakers, learn a little something new about our city and how it can be better designed and run for the people living and working here.

We are now looking for someone who already looked up the definition of social innovation and is keen to experiment it here in Hong Kong. Specifically, we want a person who is comfortable with managing small teams to plan and deliver consulting projects with a focus on the public and social sectors. This person gets to set the tone of how the project team engages with its stakeholders, ranging from youth and elderly to government agencies, as well as professional and NGO collaborators. Most importantly, we need this person to be able to articulate Good Lab’s vision for the project and flex creative muscles to implement it with the aim to design innovative, user-centred, and grounded solutions in response to the needs of communities and people.

Your Role as Project Director – Our Project Leader

• Lead social innovation projects in collaboration with cross-sector project partners to co-create solutions and deliver lasting impact for local communities;
• Build empathy with stakeholders and guide them through an innovative process of co-creation underpinned by Design Thinking;
• Assume project management responsibilities including, for instance, project approach formulation, scoping, public engagement planning, budgeting, co-creation workshop design, data capture and analysis, as well as partner & stakeholder management;
• Lead and coach teams of high-performing, passionate social consultants to align priorities, set directions, and collectively achieve purposeful goals in creating social value;
• Identify aspirations and pain points of stakeholders through ethnographic research and community outreach; co-create novel solutions to community challenges based on analysis, experience, and judgement;
• Produce high-quality deliverables—such as reports, presentations, design prototypes, and events—to articulate and illustrate insights and recommendations of actionable solutions;
• Build relationships and instil confidence in project partners and stakeholders as their trusted collaborator and advisor;
• Comprehend and stay abreast of industry trends in social innovation, leading perspectives and practices, as well as local and international cases; and
• Identify new partnership opportunities and develop innovative forms of collaboration to tackle pressing issues in the social and public sectors of Hong Kong.

Requirements

• Bachelor’s degree or above in social sciences, management, humanities, or related disciplines;
• Minimum eight (8) years of experience in social project and/or programme management in a leader capacity; experience in managing collaboration with partners across sectors and/or community stakeholders;
• Experience in innovation and/or management consulting, user research, community engagement, public administration, social entrepreneurship, or related field would be a strong advantage;
• Strong analytical and problem-solving competence with a commitment to high-quality project delivery;
• Demonstrate the ability to juggle multiple work priorities, attention to detail, and outstanding organisational skills;
• Excellent communication and interpersonal skills; ability to lead and motivate with enthusiasm, drive, and effectiveness;
• Demonstrate the ability to professionally engage with stakeholders of diverse backgrounds and interests;
• A motivated team player with the ability to take initiatives in a dynamic and collaborative project-based environment;
• Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
• Excellent command of MS PowerPoint and Word;
• Experience in communication and marketing would be an advantage;
• An outgoing character with a proven track record of partnership development would be an advantage; and
• Be able to work on weekends and flexible hours for Good Lab functions when required.

Applicants with less experience may be considered for a Senior Project Manager position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

About Good Lab

Good Lab is a non-profit and award-winning social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration.

As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to raise awareness of and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation.

Since 2012, we have been working at the intersection of civil society, NGOs, Government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for a Project Director / Senior Project Manager to lead our growing and exciting array of new projects and partnerships.

About Project Director / Senior Project Manager

As a social innovation consultant at Good Lab, your typical day can involve the following—making phone calls to community members, dissecting information gathered from public engagement activities you designed and facilitated, researching new trends and perspectives in social innovation, co-creating actionable solutions with stakeholders to address community issues…most probably not sequentially but simultaneously. But that also means you will have the opportunities to get very hands-on in every stage of the projects and that work is rarely boring. Every day here, we as changemakers, learn a little something new about our city and how it can be better designed and run for the people living and working here.

We are now looking for someone who already looked up the definition of social innovation and is keen to experiment it here in Hong Kong. Specifically, we want a person who is comfortable with managing small teams to plan and deliver consulting projects with a focus on the public and social sectors. This person gets to set the tone of how the project team engages with its stakeholders, ranging from youth and elderly to government agencies, as well as professionals and NGO partners. Most importantly, we need this person to be able to articulate Good Lab’s vision for the project and flex creative muscles to implement it with the aim to design innovative, user-centred, and grounded solutions in response to the needs of communities and people.

Your Role as Project Director / Senior Project Manager – Our Project Leader

• Lead social innovation projects in collaboration with cross-sector project partners to co-create solutions and deliver lasting impact for local communities;
• Build empathy with stakeholders and guide them through an innovative process of co-creation underpinned by Design Thinking;
• Assume project management responsibilities including, for instance, project approach formulation, scoping, public engagement planning, budgeting, co-creation workshop design, data capture and analysis, as well as partner & stakeholder management;
• Lead and coach teams of high-performing, passionate social consultants to align priorities, set directions, and collectively achieve purposeful goals in creating social value;
• Identify aspirations and pain points of stakeholders through ethnographic research and community outreach; co-create novel solutions to community challenges based on analysis, experience, and judgement;
• Produce high-quality deliverables—such as reports, presentations, design prototypes, and events—to articulate and illustrate insights and recommendations of actionable solutions;
• Build relationships and instil confidence in project partners and stakeholders as their trusted collaborator and advisor;
• Comprehend and keep up-to-date on industry trends of social innovation, leading perspectives and practices, as well as local and international cases; and
• Identify new partnership opportunities and develop innovative forms of collaboration to tackle pressing issues in the social and public sectors of Hong Kong.

Requirements

• Bachelor’s degree or above in social sciences, management, humanities, or related disciplines;
• Minimum eight (8) years of experience in social project and/or programme management in a leader capacity; experience in managing collaboration with partners across sectors and/or community stakeholders;
• Experience in innovation and/or management consulting, user research, community engagement, public administration, social entrepreneurship, or related field would be a strong advantage;
• Strong analytical and problem-solving competence with a commitment to high-quality service delivery;
• Demonstrate the ability to juggle multiple work priorities, attention to detail, and outstanding organisational skills;
• Excellent communication and interpersonal skills; ability to lead and motivate with enthusiasm, drive, and effectiveness;
• Demonstrate the ability to professionally engage with stakeholders of diverse backgrounds and interests;
• A motivated team player with the ability to take initiative in a dynamic and collaborative project-based environment;
• Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
• Excellent command of MS PowerPoint and Word;
• Experience in communication and marketing would be an advantage;
• An outgoing character with a proven track record of partnership development would be an advantage; and
• Be able to work on weekends and flexible hours for Good Lab functions when required.

Candidates with less experience may be considered for a Senior Project Manager position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

Good Lab Internship Programme (GLIP) is 10 weeks of immersive learning experience and exposure to social innovation. We are looking for enthusiastic spirits with interest in supporting our social innovation projects and communications.

Role Description － Consulting Intern 

Good Lab is looking for Consulting Intern(s) to be an integral part of our team to:

• Contribute to the day-to-day delivery of public and social sector innovation projects through collaboration with cross-sector partners;  
• Bring in authentic and innovative ideas to the design and execution of our innovation projects; and
• Conduct research on issues related to social innovation (such as community design, youth empowerment, sustainability, diversity and inclusion) and develop knowledge for our projects.
• Help build our communications strategy and manage our social media platforms, website and newsletters to spread social innovation ideas;
• Assist in the design and curation of public events to connect unusual allies and facilitate cross-sector dialogues to develop solutions for social good; and
• Contribute to building evidence-based thought leadership on public and social sector innovation.

6 GLIP Highlights:

ㅤㅤSocial Innovation Projectsㅤㅤ Providing you with real opportunities to work on social consulting projects and learn about Design Thinking.	Latest Social Innovation Trends & Knowledge Unparalleled access to GL’s thought leadership knowledge bank. Stay up to date on the latest social innovation trends and hot topics.	Enthusiastic Team & 1-on-1 Mentorship Collaborating with our multidisciplinary team of “do-ers” who are passionate about creating humanistic solutions to social issues.
Networking with Social Innovation Community Offering you networking opportunities with our Board members and other social innovators over luncheons and gatherings.	Self-initiated Impact Experiment Pitching your ideas of impact experiments to our team members and social innovation practitioners to get seed-money and kick-start your own mini project.	ㅤㅤDynamic Co-working Spaceㅤㅤ Working at a co-working space with an emphasis on well-being and free access to gym facilities and cultural events.

Programme Details:

• Internship period: 13 June 2022 － 19 August 2022
• Duration: 10 weeks
• Expected working hours: 10:00 － 18:00
• Working schedule: Monday to Friday, working on weekends may be required subject to project schedule.
• Salary: Allowance will be provided.

Hear More from Our Past Interns:

Requirements: 

• Penultimate year university students in any discipline
• Keen interest in social innovation, social issues and human-centered design
• Team player with a “can-do” spirit
• Ability to take initiatives in a dynamic and collaborative project environment
• Strong sense of responsibility and ability to manage coordination work
• Proficiency in both spoken and written English and Chinese
• Working knowledge of design software would be a plus
• Must be available to attend the entire duration of the internship programme

How to Apply: 

• If you hope to explore more about social innovation this summer, please download and complete the application form here.
• Please send the application form and your CV to glip@goodlab.hk to apply.

Remarks: 

• Application deadline: 22 April 2022
• Shortlisted candidates will be notified for an interview.

For any inquiries, please contact glip@goodlab.hk.

We hope to have you on our team in this journey of social impact creation!

About Good Lab

Good Lab is a non-profit social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration.

As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to raise awareness of and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation.

Since 2012, we have been working at the intersection of civil society, NGOs, Government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for a Project Manager to lead our growing and exciting array of new projects and partnerships with a focus on Youth Empowerment. Read below to find out more about the position.

About The Role–Project Manager

Working within a passionate small team, we are looking for a person who does not only want to sit at a computer all day. The main duties of this role are to manage a portfolio of innovative projects to promote youth empowerment and participation, and incubate new social ventures that will deliver tangible outcomes for our communities in Hong Kong. You will be engaging directly with our partners to design and implement impact-driven programmes targeted at youth from all walks of life and coordinating dialogues between multiple stakeholders in different communities. In addition, there will be opportunities to deliver consulting projects in the social and public sectors–from executing community and policy research to designing innovative and user-centric solutions in response to the needs of communities and people.

Your Responsibilities as Project Manager–Our Project Leader

• Lead social innovation projects to facilitate the co-creation of impactful solutions with partners and collaborators for the local communities;
• Build empathy with stakeholders and lead them through an innovative process of co-creation and mindset change underpinned by Design Thinking;
• Assume project management responsibilities including, for instance, project scoping & planning, engagement planning & execution, budgeting, workshop design & facilitation, event coordination, data analysis, as well as partner & stakeholder management;
• Lead and coach small teams of high-performing, passionate social consultants to align priorities, set directions, and collectively achieve purposeful goals in creating social value;
• Identify pain points and aspirations of stakeholders through research, dialogues and community outreach; co-create grounded solutions to challenges based on analysis, experience, and judgement;
• Produce high-quality deliverables—such as reports, presentations, prototypes and events—to articulate and illustrate insights and recommendations of actionable solutions;
• Build relationships and instil confidence in project partners and stakeholders as their trusted collaborator and advisor;
• Comprehend and keep up-to-date on industry trends of social innovation, leading perspectives and best practices, as well as local and international cases; and
• Identify partnership opportunities and forge new collaborations to tackle pressing issues in the social and public sectors of Hong Kong.

Requirements

• Minimum five (5) years of experience in social and/or innovation project management in a leading position along with external partners and/or community stakeholders;
• Experience in innovation and/or consulting, user research, community engagement, public administration, youth empowerment, training, coaching or related fields would be a strong advantage;
• Bachelor’s degree or above in social sciences, management, humanities, arts or related disciplines;
• Strong analytical and problem-solving competence with a commitment to high-quality service delivery;
• Demonstrate the ability to juggle multiple work priorities, attention to details, and outstanding organisational skills;
• Excellent communications and interpersonal skills with the capacity to motivate and lead with enthusiasm, drive, and effectiveness;
• Demonstrate the ability to collaborate and interact professionally with stakeholders of diverse backgrounds and interests;
• Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
• Excellent command on MS PowerPoint and Word;
• A motivated team player with the ability to take self-initiatives in a dynamic and collaborative project environment;
• An outgoing character with a proven track record of partnership development would be an advantage; and
• Be able to work on weekends and flexible hours for specific Good Lab functions when required.

Candidates with less experience may be considered for a Project Officer position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purposes only and personal data of unsuccessful applicants will be destroyed after 12 months.

About Good Lab

Good Lab is a non-profit social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration.

As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to raise awareness of and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation.

Since 2012, we have been working at the intersection of civil society, NGOs, Government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

Your Role as Project Director (Part-Time)

• Lead the “Creative for Good” track of the PROcruit C Programme (PROcruit C) funded by the Hong Kong Jockey Club Charities Trust (HKJC)
• Lead the planning, design, and delivery of industry-specific training, with external trainers as required
• Engage with suitable employers from the arts and creatives sector to understand their recruitment needs, monitor the ongoing implementation of traineeship, and facilitate employers’ participation in the candidate assessment process, on-the-job training, and ongoing reporting
• Lead the delivery and fulfillment of other project outputs and outcomes

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

About Good Lab

Good Lab is a non-profit social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration.

As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to raise awareness of and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation.

Since 2012, we have been working at the intersection of civil society, NGOs, Government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for two Project Managers to lead our growing and exciting array of new projects and partnerships with a focus on Public Sector Innovation and Youth Empowerment respectively. Read below to find out more about the positions.

About The Role – Project Manager (Public Sector Innovation)

As a social consultant at Good Lab, your typical day can involve the following—making phone calls to community members, dissecting information gathered from public engagement activities you designed and facilitated, researching new trends and perspectives in social innovation, co-creating actionable solutions with stakeholders to address community issues…most probably not sequentially but simultaneously. But that also means you will have the opportunities to get very hands on in every stage of the projects and that work is rarely boring. Every day here, we as changemakers, learn a little something new about our city of Hong Kong and how it can be better designed and run for the people in it.

We are now looking for someone who already looked up the definition of social innovation and is keen to experiment it here in Hong Kong. Specifically, we want a person who is comfortable with managing small teams to plan and deliver consulting projects in the social and public sectors. This person gets to set the tone of how the project team engages with its stakeholders, ranging from youth and elderly to government agencies, as well as organisational partners and collaborators. Most importantly, we need this person to be able to articulate Good Lab’s vision for the project and flex creative muscles to implement it with the aim to design innovative, user-centred, and grounded solutions in response to the needs of communities and people.

About The Role – Project Manager (Youth Empowerment)

Working within a passionate small team, we are looking for a person who does not only want to sit at a computer all day. The main duties of this role are to manage a portfolio of innovative social programmes to promote youth empowerment and participation, talent development, and incubate new social ventures that will deliver tangible outcomes for our communities in Hong Kong. You will be engaging directly with our partners to design and implement impact-driven programmes targeted at youth from all walks of life, and coordinate dialogues between multiple stakeholders in different communities. You will also get to inspire and develop young changemakers by arranging bespoke and engaging workshops, seminars and coaching sessions to build their capacities as caring, community-centred individuals with an entrepreneurial spirit. In addition, there will be opportunities to engage with and advise early-stage social start-ups, help them navigate their growth paths, and support their innovation journeys.

Your Role as Project Manager – Our Project Leader

• Lead social innovation projects to facilitate the co-creation of impactful solutions with partners and collaborators for the local communities;
• Build empathy with stakeholders and lead them through an innovative process of co-creation and mindset change underpinned by Design Thinking;
• Assume project management responsibilities including, for instance, project scoping & planning, engagement planning & execution, budgeting, workshop design & facilitation, event coordination, data analysis, as well as partner & stakeholder management;
• Lead and coach small teams of high-performing, passionate social consultants to align priorities, set directions, and collectively achieve purposeful goals in creating social value;
• Identify pain points and aspirations of stakeholders through research, dialogues and community outreach; co-create grounded solutions to challenges based on analysis, experience, and judgement;
• Produce high-quality deliverables—such as reports, presentations, prototypes and events—to articulate and illustrate insights and recommendations of actionable solutions;
• Build relationships and instil confidence in project partners and stakeholders as their trusted collaborator and advisor;
• Comprehend and keep up-to-date on industry trends of social innovation, leading perspectives and best practices, as well as local and international cases; and
• Identify partnership opportunities and forge new collaborations to tackle pressing issues in the social and public sectors of Hong Kong.

Requirements

• Bachelor’s degree or above in social sciences, management, humanities, arts or related disciplines;
• Minimum five (5) years of experience in social and/or innovation project management in a leading position along with external partners and/or community stakeholders;
• Experience in innovation and/or business consulting, user research, community engagement, public administration, service design, social entrepreneurship, youth empowerment or related fields would be a strong advantage;
• Strong analytical and problem-solving competence with a commitment to high-quality service delivery;
• Demonstrate the ability to juggle multiple work priorities, attention to details, and outstanding organisational skills;
• Excellent communications and interpersonal skills with the capacity to motivate and lead with enthusiasm, drive, and effectiveness;
• Demonstrate the ability to collaborate and interact professionally with stakeholders of diverse backgrounds and interests;
• Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
• Excellent command on MS PowerPoint and Word;
• A motivated team player with the ability to take self-initiatives in a dynamic and collaborative project environment;
• An outgoing character with a proven track record of partnership development would be an advantage; and
• Be able to work on weekends and flexible hours for specific Good Lab functions when required.

Candidates with less experience may be considered for a Project Officer position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

About Good Lab

Good Lab is a non-profit social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration.

As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to raise awareness of and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation.

Since 2012, we have been working at the intersection of civil society, NGOs, Government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for a Project Officer to support our growing and exciting array of new projects and partnerships.

About The Role

As a social consultant at Good Lab, your typical day can involve the following—making phone calls to community members, dissecting information gathered from public engagement activities you designed and facilitated, researching new trends and perspectives in social innovation, co-creating actionable solutions with stakeholders to address community issues…most probably not sequentially but simultaneously. But that also means you will have the opportunities to get very hands on in every stage of the projects and that work is rarely boring. Every day here, we as changemakers, learn a little something new about our city of Hong Kong and how it can be better designed and run for the people in it.

We are now looking for someone who already looked up the definition of social innovation and is keen to experiment it here in Hong Kong. Specifically, we want a person who is comfortable with working within small teams to drive the delivery of consulting projects in the social and public sectors. This person gets to manage and engage with stakeholders, ranging from community members to design professionals, as well as partner organisations and collaborators. Most importantly, we need this person to be a changemaker with a collaborative mindset who is always willing to flex the creative muscles to design innovative, user-centred, and grounded solutions in response to the needs of communities and people.

Your Responsibilities as Project Officer—Our Social Consultant

• Implement and support social innovation projects to facilitate the co-creation of impactful solutions with partners and collaborators for the local communities;
• Build empathy with stakeholders and lead them through an innovative process of co-creation and mindset change underpinned by Design Thinking;
• Assist project management activities including, for instance, project scoping & planning, engagement planning & execution, budgeting, workshop design & facilitation, event coordination, data analysis, as well as partner & stakeholder management;
• Collaborate within small teams of high-performing, passionate social consultants to collectively achieve purposeful goals in creating social value;
• Identify pain points and aspirations of stakeholders through research, dialogues and community outreach; co-create grounded solutions to challenges based on analysis, experience, and judgement;
• Produce high-quality deliverables—such as reports, presentations, prototypes and events—to articulate and illustrate insights and recommendations of actionable solutions;
• Build relationships and instil confidence in project partners and stakeholders as their trusted collaborator and advisor;
• Comprehend and keep up-to-date on industry trends of social innovation, leading perspectives and best practices, as well as local and international cases; and
• Support partnership development and new collaborations to tackle pressing issues in the social and public sectors of Hong Kong.

Requirements

• Bachelor’s degree or above in social sciences, management, humanities, arts or related disciplines;
• Minimum two (2) years of experience in social and/or innovation project delivery in collaboration with external partners and/or community stakeholders;
• Experience in innovation and/or business consulting, user research, community engagement, public administration, service design, social entrepreneurship, youth empowerment or related fields would be a strong advantage;
• Strong analytical and problem-solving competence with a commitment to high-quality service delivery; solid skills in quantitative and/or qualitative research;
• Demonstrate the ability to juggle multiple work priorities, attention to details, and outstanding organisational skills;
• Excellent communications and interpersonal skills with enthusiasm, drive and effectiveness;
• Demonstrate the ability to collaborate and interact professionally with stakeholders of diverse backgrounds and interests;
• Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
• Excellent command on MS PowerPoint and Word;
• A motivated team player with ability to take self-initiatives in a dynamic and collaborative project environment; and
• Be able to work on weekends and flexible hours for Good Lab functions when required.

Candidates with more than five (5) years of relevant experience may be considered for a Project Manager position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

About Good Lab

Good Lab is a leading non-profit social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration. As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to raise awareness and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation. Since 2012, we have been working at the intersection of civil society, NGOs, Government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for a Communications Manager / Communications Officer to take on the important role as story-teller of our impact experiences acquired from different social innovation projects.

About The Role

With a broad range of projects and partnerships in our portfolio, we need a bright mind to help us manage and form a clear, consistent narrative to let people understand what we do at Good Lab and communicate our vision. The Communications Manager needs to work directly with the CEO and establish a unique brand strategy for Good Lab and manage the right actions—from social media management to multi-media production and event curation, in order to get our impact messages across and connect with the target audience. They can be young people just coming out of schools, or businesses looking for impact-making opportunities—it is all very versatile. Building an impact network with external partners and collaborators is also a key function of the role, as the Communications Manager would essentially be sowing the seeds for Good Lab’s longer-term partnerships and even alliances.

Your Responsibilities as Communications Manager / Communications Officer — Our Experienced Story-teller

• Lead the planning and execution of communications and marketing campaigns targeted at external partners, stakeholders, and/or the general public with respect to Good Lab’s diverse range of social innovation projects;
• Formulate and implement strategies to increase the visibility of Good Lab’s mission, vision, values, and unique experiences;
• Manage and collaborate with external professionals to conceptualise, design, and produce multi-media content for communicating thought leadership in social innovation, demonstrating our project impact and outcomes, as well as promoting community and engagement events;
• Lead and coach a small team to generate content, including copywriting and visual design, for regular social media updates specific to Good Lab as an impact organisation and/or selected social innovation projects;
• Manage and improve performance of communications and marketing campaigns in terms of reach and influence;
• Identify opportunities to develop new partnerships with external parties for collaboration, communications and marketing purposes; and
• Manage the curation of community and online events to help build the brand of Good Lab as a key player in the social innovation ecosystem of Hong Kong and Asia.

Requirements

• Bachelor’s degree or above in journalism, media & communications, marketing, management, social sciences, humanities, or related disciplines;
• Minimum five (5) years of experience in communications, marketing, public relations, journalism, or related fields;
• Experience in digital marketing, brand strategy, graphic design, copywriting, vendor management, and/or partnership development would be a strong advantage;
• Project management experience and a creative mindset strongly preferred;
• Understanding of social innovation, social entrepreneurship, youth empowerment, and public administration would be an advantage;
• Ability to juggle multiple work priorities, attention to details, and outstanding organisational skills;
• Proficiency in design tools such as Illustrator, Photoshop and/or AfterEffects would be a strong advantage;
• Excellent communications and interpersonal skills;
• Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
• A motivated team player with the ability to take self-initiatives in a dynamic and collaborative environment; and
• Be able to work on weekends and flexible hours for Good Lab functions when required.

Candidates with less experience may be considered for a Communications Officer position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

About Good Lab

Good Lab is a leading non-profit social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration. As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to raise awareness and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation. 

Since 2012, we have been working at the intersection of civil society, NGOs, Government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are looking for an Accounting & Finance Manager (Part-time) to manage our financial procedures, perform management and financial accounting, and execute financial controls to ensure efficiency and integrity of our accounting and finance functions.

Your Role as Accounting & Finance Manager

• Accounts & Schedules Preparation – handle full sets of accounts and prepare relevant schedules for a charitable organisation;
• Accounts Operations – perform daily accounts operations including voucher preparation, general ledger preparation, bank reconciliation, staff expense reimbursement, payments, record-keeping, invoicing, and receipt preparation;
• Financial Reporting & Analysis – prepare month-end and year-end financial statements, perform organisation-level financial analysis and budgeting; produce management reports on budget versus actual;
• Cash Flow Management – manage cash flow planning and funding requests;
• External Audit Management – liaise with external auditors in relation to year-end audit;
• Tax Management– prepare tax computation;
• HR Management – manage recruitment & HR policies, administrate staff benefits, manage payroll, administrate MPF and employer’s return; maintain and update HR personal files; maintain HR database and update staff leave and attendance records;
• Contract Management – prepare contract templates; review contracts or Memorandum of Understanding (MOU) with suppliers/partners/collaborators;
• Internal Policies & Controls – perform filing of companies’ records and update of internal database; maintain financial controls and procedures in accordance to internal policies;
• Project Expense Claims – manage the claim process for reimbursement of project expenses from funders; check and consolidate proofs of expense; liaise with finance personnel of funder organisations;
• Project Financial Control – monitor and consolidate project-level financial data to support project management;
• Statutory Compliance – perform statutory compliance duties including Annual Return arrangement and maintenance of corporate records; ensure all companies’ records and statutory registers are properly maintained.

Requirements

• Relevant qualification(s) in accounting and finance;
• At least 5 years of relevant experience in the accounting and finance functions;
• Knowledge and experience in charity and/or NGO would be an advantage;
• Proficiency in spoken and written English and Cantonese (Traditional Chinese);
• Proficient command on MS Excel is a must;
• Good communications, interpersonal, organisation, and problem-solving skills;
• Attention to details and ability to handle multiple tasks;
• Mature, self-motivated, and able to work independently.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

About Good Lab

Good Lab is a leading non-profit social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration. As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to raise awareness and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation. Since 2012, we have been working at the intersection of civil society, NGOs, Government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for a Communications Officer to take on the important role as story-teller of our impact experiences acquired from different social innovation projects.

About The Role

With a broad range of projects and partnerships in our portfolio, we need a bright mind to help us form a clear, consistent narrative to let people understand what we do at Good Lab and communicate our vision. The Communications Officer needs to help establish a unique brand strategy for our projects and plan the right actions, from social media management to multi-media production and event curation, in order to get our impact messages across and connect with the target audience. They can be young people just coming out of schools, or businesses looking for impact-making opportunities—it is all very versatile. Liaison with project partners and collaborators is also a key function of the role, as the Communications Officer would essentially be sowing the seeds for Good Lab’s longer-term partnerships and even alliances.

Your Responsibilities as Communications Officer—Our Impact Story-teller

• Support the planning and execute communications and marketing campaigns targeted at external partners, stakeholders, and/or the general public with respect to selected social innovation projects in Good Lab’s portfolio;
• Execute strategies to increase the visibility of Good Lab’s mission, vision, values, and unique experiences;
• Collaborate with external professionals to conceptualise, design, and produce multi-media content for communicating thought leadership in social innovation, demonstrating project impact and outcomes, as well as promoting community and engagement events;
• Generate content, including copywriting and visual design, for regular social media updates specific to Good Lab as an impact organisation and/or selected social innovation projects;
• Monitor and analyse performance of communications and marketing campaigns in terms of reach and influence;
• Liaise with external parties to collaborate for communications and marketing purposes; and
• Design and curate community and online events to help build the brand of Good Lab as a key player in the social innovation ecosystem of Hong Kong and Asia.

Requirements

• Bachelor’s degree or above in journalism, media & communications, marketing, management, social sciences, humanities, or related disciplines;
• Minimum two (2) years of experience in communications, marketing, public relations, journalism, or related fields;
• Experience in digital marketing, brand strategy, graphic design, and copywriting would be a strong advantage;
• Project management experience and a creative mindset preferred;
• Understanding of social innovation, social entrepreneurship, youth empowerment, and public administration would be an advantage;
• Ability to juggle multiple work priorities, attention to details, and outstanding organisational skills;
• Proficiency in design tools such as Illustrator, Photoshop and/or AfterEffects would be a strong advantage;
• Excellent communications and interpersonal skills;
• Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
• A motivated team player with the ability to take self-initiatives in a dynamic and collaborative environment; and
• Be able to work on weekends and flexible hours for Good Lab functions when required.

Candidates with more than five (5) years of relevant experience may be considered for a Communications Manager position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

About Good Lab

Good Lab is a leading non-profit social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration. As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to raise awareness and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation. Since 2012, we have been working at the intersection of civil society, NGOs, Government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for a Communications Manager to take on the important role as story-teller of our impact experiences acquired from different social innovation projects.

About The Role

With a broad range of projects and partnerships in our portfolio, we need a bright mind to help us manage and form a clear, consistent narrative to let people understand what we do at Good Lab and communicate our vision. The Communications Manager needs to work directly with the CEO and establish a unique brand strategy for Good Lab and manage the right actions—from social media management to multi-media production and event curation, in order to get our impact messages across and connect with the target audience. They can be young people just coming out of schools, or businesses looking for impact-making opportunities—it is all very versatile. Building an impact network with external partners and collaborators is also a key function of the role, as the Communications Manager would essentially be sowing the seeds for Good Lab’s longer-term partnerships and even alliances.

Your Responsibilities as Communications Manager—Our Experienced Story-teller

• Lead the planning and execution of communications and marketing campaigns targeted at external partners, stakeholders, and/or the general public with respect to Good Lab’s diverse range of social innovation projects;
• Formulate and implement strategies to increase the visibility of Good Lab’s mission, vision, values, and unique experiences;
• Manage and collaborate with external professionals to conceptualise, design, and produce multi-media content for communicating thought leadership in social innovation, demonstrating our project impact and outcomes, as well as promoting community and engagement events;
• Lead and coach a small team to generate content, including copywriting and visual design, for regular social media updates specific to Good Lab as an impact organisation and/or selected social innovation projects;
• Manage and improve performance of communications and marketing campaigns in terms of reach and influence;
• Identify opportunities to develop new partnerships with external parties for collaboration, communications and marketing purposes; and
• Manage the curation of community and online events to help build the brand of Good Lab as a key player in the social innovation ecosystem of Hong Kong and Asia.

Requirements

• Bachelor’s degree or above in journalism, media & communications, marketing, management, social sciences, humanities, or related disciplines;
• Minimum five (5) years of experience in communications, marketing, public relations, journalism, or related fields;
• Experience in digital marketing, brand strategy, graphic design, copywriting, vendor management, and/or partnership development would be a strong advantage;
• Project management experience and a creative mindset strongly preferred;
• Understanding of social innovation, social entrepreneurship, youth empowerment, and public administration would be an advantage;
• Ability to juggle multiple work priorities, attention to details, and outstanding organisational skills;
• Proficiency in design tools such as Illustrator, Photoshop and/or AfterEffects would be a strong advantage;
• Excellent communications and interpersonal skills;
• Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
• A motivated team player with the ability to take self-initiatives in a dynamic and collaborative environment; and
• Be able to work on weekends and flexible hours for Good Lab functions when required.

Candidates with less experience may be considered for a Communications Officer position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

About Good Lab

Good Lab is a leading non-profit social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration. As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to raise awareness and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation. Since 2012, we have been working at the intersection of civil society, NGOs, Government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for an Administrative and Finance Officer to establish and maintain efficient administrative and control mechanisms to manage and support our day-to-day office operation and finance administration.

Your Responsibilities as Administrative and Finance Officer

Administration

• Office management – perform day-to-day operational duties in the office; coordinate external correspondences; respond to email and phone enquiries; maintain office systems including IT support and management of fixed assets;
• Contract management – prepare contract templates; produce and review contracts or Memorandum of Understanding (MOU) with suppliers/partners/collaborators;
• Procurement – process purchase of equipment and stationary items and propose maintenance and replacement when required in line with internal policies;
• Document management – organise, record, and archive relevant documentations; maintain quality and accessibility of archive and files;
• Internal policies and control – document and update rules, guidelines and procedures in the form of briefing notes, handbooks and other adequate documents; process timesheets and leave requests;
• Management support – coordinate internal team meetings and Board meetings; assist implementation of internal wellness initiatives;
• Project administration – assist project operations and ad hoc logistics support for events and activities.

Finance

• Financial administration – perform day-to-day financial operations including record-keeping, invoicing, payment, receipt preparation, and expense reimbursement; maintain financial controls and procedures in accordance to internal policies;
• Project expense claim – execute the claim process for reimbursement of project expenses from funders; check and consolidate proofs of expense; liaise with finance personnel of funder organisations;
• Financial analysis and reporting – review and analyse organisation-level financial data; provide internal reports on budget and actual;
• Project financial control – monitor and consolidate project-level financial data to support project management.

Requirements

• Bachelor’s degree or equivalent;
• At least two years of working experience in administrative and/or finance functions or related fields;
• Knowledge in accounting, book-keeping, financial analysis, and/or non-profit management would be an advantage;
• Proficiency in spoken and written English and Cantonese (Traditional Chinese);
• Good communication, interpersonal, and organisational skills;
• Good command on MS Word and Excel;
• Attention to details and ability to handle multiple tasks.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purposes only and personal data of unsuccessful applicants will be destroyed after 12 months.

About Good Lab

Good Lab is a leading social innovation consultancy in Hong Kong. We are a think-and-do-tank and focus on the social and public sectors – with a mission to bring different minds and actions together for change. Since 2012, we have been working at the intersection of civil society, NGOs, government, and businesses to foster cross-sector collaboration and facilitate co-creation through design thinking. We design and implement social innovation projects and training programmes to raise awareness and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of youth empowerment, social and community design, civic engagement, service innovation, environmental sustainability, and social venture incubation.

We are now looking for a Project Officer to support our growing and exciting array of new projects and partnerships.

About Project Officer

As a social consultant at Good Lab, your typical day can involve the following – making phone calls to community members, dissecting information gathered from public engagement activities you designed and facilitated, researching new trends and perspectives in social innovation, co-creating actionable solutions with stakeholders to address community issues…most probably not sequentially but simultaneously. But that also means you will have the opportunities to get very hands-on in every stage of the projects and that work is rarely boring. Every day here, we as changemakers, learn a little something new about our city of Hong Kong and how it can be better designed and run for the people in it.

We are now looking for someone who already looked up the definition of social innovation and is keen to experiment it here in Hong Kong. Specifically, we want a person who is comfortable with working within small teams to drive the delivery of consulting projects in the social and public sectors. This person gets to manage and engage with stakeholders, ranging from community members to design professionals, as well as organisational partners. Most importantly, we need this person to be a changemaker with a collaborative mindset who is always willing to flex the creative muscles to design innovative, user-centred, and grounded solutions in response to the needs of communities and people.

Your Role as Project Officer – Our Social Consultant

• Implement social innovation projects with project partners and collaborators to co-create solutions and deliver lasting impact for local communities;
• Build empathy with stakeholders and lead them through an innovative process of co-creation underpinned by design thinking;
• Assist in project management activities including, for instance, project scoping, public engagement planning, budgeting, co-creation workshop design, data capture and analysis, as well as partner & stakeholder management;
• Collaborate within small teams of high-performing, passionate social consultants to collectively achieve purposeful goals in creating social value;
• Identify pain points and aspirations of stakeholders through ethnographic research and community outreach; co-create grounded solutions to social problems based on analysis, experience, and judgement;
• Produce high-quality deliverables – such as reports, presentations, design prototypes, and events – to articulate and illustrate insights and recommendations of actionable solutions;
• Build relationships and instil confidence in project partners and stakeholders as their trusted collaborator and advisor;
• Comprehend and keep up-to-date on industry trends of social innovation, leading perspectives and practices, as well as local and international cases; and
• Support the development of partnerships and new forms of collaboration to tackle pressing issues in the social and public sectors of Hong Kong.

Requirements

• Bachelor’s degree or above in social sciences, arts, management, humanities, or related disciplines;
• Minimum two (2) years of experience in project and/or programme delivery in collaboration with external partners, organisational clients, and/or stakeholders;
• Experience in innovation and/or business consulting, user research, community engagement, public service and administration, social entrepreneurship, or related work would be a strong advantage;
• Strong analytical and problem-solving competence with a commitment to high-quality service delivery; solid skills in quantitative and/or qualitative research;
• Demonstrate the ability to juggle multiple work priorities, attention to details, and outstanding organisational skills;
• Excellent communications and interpersonal skills with enthusiasm, drive, and effectiveness;
• Demonstrate the ability to collaborate and interact professionally with stakeholders of diverse backgrounds and interests;
• Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
• Excellent command on MS PowerPoint and Word;
• A motivated team player with the ability to take initiatives in a dynamic and collaborative project environment; and
• Be able to work on weekends and flexible hours for specific Good Lab functions when required.

Candidates with less experience may be considered for a Project Assistant position. 

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

我們現正招募一名項目經理，負責管理一系列富有挑戰性的培訓計劃。項目經理（培訓）將會和我們的培訓總監合作，以社會各界人才為對象，設計、籌劃及推行培訓活動。

Good Lab 好單位是一個規模較小而充滿活力的團隊，您將會和我們的成員緊密合作。我們的培訓計劃旨在鼓勵、培育和裝備各行各業的領袖，令他們掌握所需技巧和方向，務求在所屬機構和社會上，發揮正面的影響力。您將會參與各種富有挑戰性的項目，以公營或私營機構的合作夥伴為對象，度身打造參與式的培訓工作坊，並策劃及推動社會各界持份者之間的對話，促進各方意見交流。您將會投入參與整個歷程：由構思提案、策劃培訓計劃，與客戶磋商，到實際推行活動。您將會對香港複雜的社會問題，有更多角度和全面的理解，並透過策動體驗式活動，一起建構解決方案。

一位團隊成員表示：「加入Good Lab 好單位，才短短兩個月，我已經學到很多，比上一份工作待了一整年還要充實。」

您的職責包括：

• 管理和策劃培訓計劃，致力為參加者提供寶貴的學習經驗。您的工作包括：項目策劃、培訓設計、預算管理、報告企劃，以及推行活動
• 如有需要，在培訓活動中擔任導師
• 進行研究，探索國際和本地社會及公共服務創新的例子，綜合洞見和學習要點
• 推廣高質素的培訓項目成果，包括（但不限於）製作簡報、教材和培訓報告等
• 掌握培訓機遇，回應對象的學習需求，務求為客戶創造價值
• 與客戶維繫良好關係，建立信譽和互信，成為值得客戶信賴的培訓導師，推廣設計思維和以人為本的創新理念
• 了解合作機構的運作模式，並緊貼行業和業界的最新動向、領先的創新實踐和相關實例
• 熱衷與各界合作夥伴交流，維繫我們的社群網絡，協助推行培訓活動；
• 協助拓展業務，發崛和遊說潛在客戶，推廣培訓活動；以及
• 如有需要，支援其他社會創新諮詢項目，以及Good Lab 好單位舉辦的活動

培訓經理的角色：

• 了解客戶期望的培訓目標，確保培訓計劃的設計有效達致學習成果
• 為客戶和團隊帶來積極正面的影響，並與培訓計劃的合作夥伴建立互信關係
• 致力提供優質的創新培訓，並啟發參加者成為創變者；以及
• 肩負Good Lab 好單位的抱負和價值，並予以實踐，致力在香港推廣社會創新

職位要求：

• 持有社會科學、新聞、教育管理或相關學科學士學位或以上學歷
• 擁有四年或以上培訓、研究或項目管理經驗
• 擁有公共服務創新、社會創新、公共行政、社會企業或相關工作經驗者優先
• 具實際的研究經驗，熟悉設計思維／以人為本的設計，並致力為客戶提供優質服務
• 善於處理工作的優先順序、細心，並掌握良好的組織技巧
• 擅長溝通和人際技巧，具備持份者管理的專業能力，善於與客戶磋商
• 熟悉 MS PowerPoint 和 Word
• 中英文能力優良，包括口語和書面語（能說流利普通話更佳）
• 個性外向，在業務發展方面擁有實際經驗者優先
• 能夠與充滿活力和重視協作的團隊合作，發揮團隊精神、主動性和自發性；以及
• 如有需要，需配合週末和彈性時間工作，以便支援Good Lab好單位的活動

資歷較淺者或會被考慮聘為項目主任（培訓）。申請人請將求職信和履歷表電郵至hr@goodlab.hk，並註明現時及期望薪酬。申請人如未能提交以上所述資料，將不獲考慮。只有合適的應徵者會獲取通知。申請人所提供的資料只用作招聘用途，未被取錄者的個人資料均會在十二個月後銷毀。

Good Lab Internship Programme (GLIP) is 8 weeks of immersive learning experience and exposure to social innovation. We are looking for enthusiastic spirits with interest in supporting our social consulting projects, communications, and research development.

Role Description － Consulting Intern

Good Lab is looking for a Consulting Intern to be an integral part of our project teams to:

• Contribute to the day-to-day delivery of social and public sector innovation through collaboration with our cross-sector partners; and
• Bring in authentic and innovative ideas to the design and execution of our consulting work.

What We Offer:

Programme Details:

• Internship period: 15 June 2020 － 7 August 2020
• Duration: 8 weeks
• Expected working hours: 10:00 － 18:00 
• Working schedule: Monday to Friday, working on weekends may be required subject to project schedule.
• Salary: Allowance will be provided.

Hear More from Our Past Interns:

Click here for more stories from our past interns!

Requirements:

• Full-time undergraduate/postgraduate students in any discipline
• Keen interest in social innovation, social issues and human-centred design
• Team player with a “can-do” spirit
• Ability to take initiatives in a dynamic and collaborative project environment
• Strong sense of responsibility and ability to manage coordination work
• Proficiency in both spoken and written English and Chinese
• Excellent command on MS Office
• Working knowledge of design software would be a plus

How to Apply:

• If you hope to explore more about social innovation this summer, please download and complete the application form here. In the application form, we also hope that you can prepare a short motivational statement and indicate your preference in which role you are most interested in.
• Please send the application form and your CV to hr@goodlab.hk to apply.
• Application deadline: 24 April 2020
• Shortlisted candidates will be notified for an interview.

For any inquiries, please contact hr@goodlab.hk.

We hope to have you on our team in this journey of social impact creation!

Good Lab Internship Programme (GLIP) is 8 weeks of immersive learning experience and exposure to social innovation. We are looking for enthusiastic spirits with interest in supporting our social consulting projects, communications, and research development.

Role Description － Communications Intern

Good Lab is looking for a Communications Intern to be an integral part of our communications team to:

• Help build our communications strategy and manage our social media platforms, website and newsletters to advocate social innovation ideas; and
• Assist in the design and curation of public events to connect unusual allies and facilitate cross-sector dialogues to develop solutions for social good.

What We Offer:

Programme Details:

• Internship period: 15 June 2020 － 7 August 2020
• Duration: 8 weeks
• Expected working hours: 10:00 － 18:00 
• Working schedule: Monday to Friday, working on weekends may be required subject to project schedule.
• Salary: Allowance will be provided.

Hear More from Our Past Interns:

Click here for more stories from our past interns!

Requirements:

• Full-time undergraduate/postgraduate students in any discipline
• Keen interest in social innovation, social issues and human-centred design
• Team player with a “can-do” spirit
• Ability to take initiatives in a dynamic and collaborative project environment
• Strong sense of responsibility and ability to manage coordination work
• Proficiency in both spoken and written English and Chinese
• Excellent command on MS Office
• Working knowledge of design software would be a plus

How to Apply:

• If you hope to explore more about social innovation this summer, please download and complete the application form here. In the application form, we also hope that you can prepare a short motivational statement and indicate your preference in which role you are most interested in.
• Please send the application form and your CV to hr@goodlab.hk to apply.
• Application deadline: 24 April 2020
• Shortlisted candidates will be notified for an interview.

For any inquiries, please contact hr@goodlab.hk.

We hope to have you on our team in this journey of social impact creation!

Good Lab Internship Programme (GLIP) is 8 weeks of immersive learning experience and exposure to social innovation. We are looking for enthusiastic spirits with interest in supporting our social consulting projects, communications, and research development.

Role Description －Research Intern

Good Lab is looking for a Research Intern to be an integral part of our research team to:

• Conduct social innovation research on topical issues relevant to challenges faced by Hong Kong today;
• Contribute to building evidence-based thought leadership on social and public sector innovation; and
• Help inspire more changemakers through assisting the design and delivery of innovation training.

What We Offer:

Programme Details:

• Internship period: 15 June 2020 － 7 August 2020
• Duration: 8 weeks
• Expected working hours: 10:00 － 18:00 
• Working schedule: Monday to Friday, working on weekends may be required subject to project schedule.
• Salary: Allowance will be provided.

Hear More from Our Past Interns:

Click here for more stories from our past interns!

Requirements:

• Full-time undergraduate/postgraduate students in any discipline
• Keen interest in social innovation, social issues and human-centred design
• Team player with a “can-do” spirit
• Ability to take initiatives in a dynamic and collaborative project environment
• Strong sense of responsibility and ability to manage coordination work
• Proficiency in both spoken and written English and Chinese
• Excellent command on MS Office
• Working knowledge of design software would be a plus

How to Apply:

• If you hope to explore more about social innovation this summer, please download and complete the application form here. In the application form, we also hope that you can prepare a short motivational statement and indicate your preference in which role you are most interested in.
• Please send the application form and your CV to hr@goodlab.hk to apply.
• Application deadline: 24 April 2020
• Shortlisted candidates will be notified for an interview.

For any inquiries, please contact hr@goodlab.hk.

We hope to have you on our team in this journey of social impact creation!

About Good Lab

Good Lab is a leading social innovation consultancy in Hong Kong. We are a think-and-do-tank and focus on the social and public sectors – with a mission to bring different minds and actions together for change. Since 2012, we have been working at the intersection of civil society, NGOs, government, and businesses to foster cross-sector collaboration and facilitate co-creation through design thinking. We design and implement social innovation projects and training programmes to raise awareness and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of youth empowerment, social and community design, civic engagement, service innovation, environmental sustainability, and social venture incubation.

We are now looking for a Senior Project Manager to strategise and lead our growing and exciting array of new projects and partnerships.

About Senior Project Manager

As a social consultant at Good Lab, your typical day can involve the following – making phone calls to community members, dissecting information gathered from public engagement activities you designed and facilitated, researching new trends and perspectives in social innovation, co-creating actionable solutions with stakeholders to address community issues…most probably not sequentially but simultaneously. But that also means you will have the opportunities to get very hands-on in every stage of the projects and that work is rarely boring. Every day here, we as changemakers, learn a little something new about our city of Hong Kong and how it can be better designed and run for the people in it.

We are now looking for someone who already looked up the definition of social innovation and is keen to experiment it here in Hong Kong. Specifically, we want a person who is comfortable with managing small teams to plan and deliver consulting projects in the social and public sectors. This person gets to set the tone of how the project team engages with its stakeholders, ranging from youth and elderly to government agencies, as well as organisational partners. Most importantly, we need this person to be able to articulate Good Lab’s vision for the project and flex creative muscles to implement it with the aim to design innovative, user-centred, and grounded solutions in response to the needs of communities and people.

Your Role as Senior Project Manager – Our Project Leader

• Design and lead large-scale social innovation projects with project partners and collaborators to co-create solutions and deliver lasting impact for local communities;
• Build empathy with stakeholders and lead them through an innovative process of co-creation underpinned by design thinking;
• Assume project management responsibilities including, for instance, project scoping, public engagement planning, budgeting, co-creation workshop design, data capture and analysis, as well as partner & stakeholder management;
• Lead and coach teams of high-performing, passionate social consultants to align priorities, set directions, and collectively achieve purposeful goals in creating social value;
• Identify pain points and aspirations of stakeholders through ethnographic research and community outreach; co-create grounded solutions to social problems based on analysis, experience, and judgement;
• Produce high-quality deliverables – such as reports, presentations, design prototypes, and events – to articulate and illustrate insights and recommendations of actionable solutions;
• Build relationships and instil confidence in project partners and stakeholders as their trusted collaborator and advisor;
• Comprehend and keep up-to-date on industry trends of social innovation, leading perspectives and practices, as well as local and international cases; and
• Identify new partnership opportunities and develop innovative forms of collaboration to tackle pressing issues in the social and public sectors of Hong Kong.

Requirements

• Bachelor’s degree or above in social sciences, arts, management, humanities, or related disciplines;
• Minimum six (6) years of experience in project and/or programme management in a leader capacity; experienced in managing collaboration with external partners, organisational clients, and/or community stakeholders;
• Experience in innovation and/or business consulting, user research, community engagement, public service and administration, social entrepreneurship, or related work would be a strong advantage;
• Strong analytical and problem-solving competence with a commitment to high-quality service delivery;
• Demonstrate the ability to juggle multiple work priorities, attention to details, and outstanding organisational skills;
• Excellent communications and interpersonal skills with the capacity to motivate and lead with enthusiasm, drive, and effectiveness;
• Demonstrate the ability to partner and interact professionally with stakeholders of diverse backgrounds and interests;
• Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
• Experience in digital marketing, social media management, and/or copywriting would be a strong advantage;
• Excellent command on MS PowerPoint and Word;
• A motivated team player with the ability to take initiatives in a dynamic and collaborative project environment;
• An outgoing character with a proven track record of partnership development would be an advantage; and
• Be able to work on weekends and flexible hours for specific Good Lab functions when required.

Candidates with less experience may be considered for a Project Manager position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

We are looking for a Project Manager to manage an exciting array of training programmes. The Project Manager (Training) will be working with our Director of Training to design, coordinate and deliver training to a wide spectrum of partners.

Working within a small team, the goals of all our training programmes are to encourage, educate and equip leaders in their respective sectors with tools and processes to create positive change in their organisations and the society at large. You’ll be exposed to a variety of challenging opportunities, arranging bespoke and engaging workshops for private and public sector clients and coordinating insightful dialogues between multiple stakeholders in different communities. This position will allow you to be engaged in the whole process, from developing the proposal, designing the training programme, liaising with the client and then executing it in the field. You’ll get a multifaceted understanding of the complex social issues in Hong Kong and attempt to curate experiences that will create solutions for them.

‘I learned more in my first two months at the Good Lab than I did for a whole year in my last job.’ — quote from a team member.

Work You’ll Do:

• Manage and curate training programmes to deliver a superior learning experience, including programme planning, training design, budgeting, presentation development, and delivery;
• Be part of the facilitation team that is delivering the training, where appropriate;
• Conduct research on international and local cases of social and public sector innovation and synthesise insights and learning points;
• Deliver high-quality training deliverables, including (but not limited to) presentation materials, facilitation tools, and training reports, etc.;
• Identify training opportunities and learning needs that drive values for our clients;
• Develop relationships, establish credibility with and instil confidence in clients as their trusted trainer in design thinking and human-centered innovation;
• Comprehend how the client’s organisation works and keep up-to-date on industry & sector trends, leading practices, and relevant cases;
• Engage with different partners in our network to support the delivery of training programmes;
• Support business development in identifying and pitching for potential training initiatives; and
• Support other social innovation consultancy projects and Good Lab functions when required.

Your Role as a Training Manager:

• Understand training objectives of clients and align the design of training programmes to learning outcomes;
• Influence clients and teams positively, and establish confident relationships with training partners;
• Deliver exceptional services of innovation training, whilst inspiring participants to be change-makers; and
• Embrace and live Good Lab’s purpose and values of enabling social innovation in Hong Kong.

Requirements:

• Bachelor’s degree or above in social sciences, journalism, education, management, or related disciplines;
• Minimum four (4) years of experience in training, research and/or project management;
• Experience in public sector innovation, social innovation, public administration, social entrepreneurship, and/or related work would be an advantage;
• Solid research skills and understanding of design thinking/human-centered design with high commitment to quality client services;
• Demonstrate ability to juggle multiple work priorities, attention to details and outstanding organisational skills;
• Excellent communications, interpersonal and stakeholder management skills to interact with clients in a professional capacity;
• Excellent command on MS PowerPoint and Word;
• Excellent proficiency in both spoken and written English and Chinese (fluency in Mandarin would be an advantage);
• Outgoing character with a proven track record of business development would be an advantage;
• Self-motivated team player with the ability to take initiatives in a dynamic and collaborative environment; and
• Be able to work on weekends and flexible hours for specific Good Lab functions when required.

Candidates with less experience may be considered for a Project Officer (Training) position. Interested applicants please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purposes only and personal data of unsuccessful applicants will be destroyed after 12 months.