Interview with PILnet

Finance Officer

About Good Lab

Good Lab is a future-oriented think-and-do tank for social innovation. We bring together government, businesses, and civil society to work on societal issues concerning the future of Hong Kong. We’re all about fostering co-creation, understanding future trends, and coming up with innovative ideas to make our city fairer, more inclusive, and just.

We’re good at getting people from different walks of life to engage in meaningful conversations for positive change in communities. Whether they’re local residents, recent graduates, or professionals like engineers and architects, we believe everyone can contribute to making our society better. That’s why we encourage dialogues, value diverse viewpoints, and work towards forming consensus.

Acting as an intermediary, we connect unusual allies from different sectors, using Design Thinking as a tool to facilitate innovative co-creation — from designing public spaces in the most unconventional places to re-imagining public and social services of the future. Our impact was recognised with the 2022 Asia Pacific Social Innovation Partnership Award.

We know that our city’s future lies in the hands of our talent. Therefore, we also focus on building the capacity of the next generation of changemakers. We curate training and incubation programmes to help social purpose organisations scale while guiding young people toward careers that make a difference in the society.

As we look forward, we’re eager to keep spreading good ideas and co-creating good actions to bring about real, enduring change.

About the Job

We are looking for a Finance Officer, who is interested in the social innovation and non-profit field. The exposure of this Officer is holistic, as this is a small organization that believes in mutual support. Specific duties are:

Accounts and Schedules Preparation – handle accounts and prepare relevant schedules for a charitable organisation;
Project Financial Control – monitor and consolidate project-level financial data to support project management.
External Audit Management – assist the liaison with external auditors in relation to year-end audit.
Procurement – process purchase of equipment and stationary items and propose maintenance and replacement when required in line with internal policies.

Requirements

At least 1 year of relevant work experience in finance or related fields;
Willing to learn, and work experience in charities and/or NGOs would be an advantage;
Proficiency in spoken and written English and Cantonese (Traditional Chinese);
Proficient command on MS Excel is a must;
Immediately available is preferred.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Applications with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purposes only and personal data of unsuccessful applicants will be destroyed after 12 months.

Max Leung

Capacity Building Lead

Max enjoys listening to urban anecdotes, observing the diverse tapestry of individuals, and understanding their diverse needs. He believes in “human-centred design” social design, which can promote the healthy development of society.

Max previously worked with Good Lab for nearly 6 years, where he has initiated various social and public sector innovation projects, collaborating with community members and stakeholders to create user-centred solutions. Prior to re-joining Good Lab, Max promoted innovative projects and thinking in universities and communities, and worked in training and sustainable development roles in business organizations.

Max holds a Bachelor of Arts degree from RMIT University and a Master’s degree in Design (Design Strategy) from the Hong Kong Polytechnic University. Max loves long-distance running. This activity is not just about moving forward, but about wholeheartedly experiencing the scenery along the way, embracing beliefs, and persisting on one’s path.

Erica Li

Senior Innovation Associate

Picture this: a city full of cultural delights and graceful participation instead of concrete jungles. That’s the vision I have been cultivating since undergrad days. Erica graduated in University of Hong Kong majoring in urban studies and obtained a Master’s degree in Urbanization and Development from the London School of Economics and Political Science.

Erica involved in a range of works, including large-scale cultural programmes to promote participatory art and art education. She also engaged in planning work, design, and construction of public facilities. Carrying forward a strong belief that people-centered approaches are essential for creating a happy city. Erica hopes to integrate knowledge and action in Good Lab alongside like minded fellows.

Now, let’s talk about the secret sauce that fuels my urban exploration – tea! So if you ever want to brainstorm any idea, let’s do it together over a pot of my favorite blends.

Finance & Admin Officer

We are looking for a Finance & Admin Officer, who is interested in the social innovation and non-profit field. The exposure of this Officer is holistic, as this is a small organization that believes in mutual support. Specific duties are:

Admin

Office Management – perform operational duties in the office, including coordinating usage of our workshop space; handle correspondences and enquiries; coordinate team and Board meetings; and assist in implementation of staff wellness initiatives;
Project Administration – assist project operations and ad hoc logistics support for events and activities

Finance

Accounts and Schedules Preparation – handle accounts and prepare relevant schedules for a charitable organisation;
Project Financial Control – monitor and consolidate project-level financial data to support project management.
External Audit Management – assist the liaison with external auditors in relation to year-end audit.

Requirements

At least 1 year of relevant work experience in admin and finance or related fields;
Willing to learn, and work experience in charities and/or NGOs would be an advantage;
Proficiency in spoken and written English and Cantonese (Traditional Chinese);
Proficient command on MS Excel is a must;
Immediately available is preferred.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Applications with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purposes only and personal data of unsuccessful applicants will be destroyed after 12 months.

About Good Lab

Good Lab is a future-oriented think-and-do tank for social innovation. We bring together government, businesses, and civil society to work on societal issues concerning the future of Hong Kong. We’re all about fostering co-creation, understanding future trends, and coming up with innovative ideas to make our city fairer, more inclusive, and just.

We’re good at getting people from different walks of life to engage in meaningful conversations for positive change in communities. Whether they’re local residents, recent graduates, or professionals like engineers and architects, we believe everyone can contribute to making our society better. That’s why we encourage dialogues, value diverse viewpoints, and work towards forming consensus.

Acting as an intermediary, we connect unusual allies from different sectors, using Design Thinking as a tool to facilitate innovative co-creation — from designing public spaces in the most unconventional places to re-imagining public and social services of the future. Our impact was recognised with the 2022 Asia Pacific Social Innovation Partnership Award.

We know that our city’s future lies in the hands of our talent. Therefore, we also focus on building the capacity of the next generation of changemakers. We curate training and incubation programmes to help social purpose organisations scale while guiding young people toward careers that make a difference in the society.

As we look forward, we’re eager to keep spreading good ideas and co-creating good actions to bring about real, enduring change.

Innovation Association

We are now looking for an Innovation Associate to support our expanding and exciting array of new projects and partnerships.

About the Role – Innovation Associate

Implement and support social innovation projects to facilitate the co-creation of impactful solutions with partners and collaborators for the local communities;
Implement and support innovation training programmes and talent incubation initiatives to foster mindset change and build innovation capacity of participants from diverse backgrounds;
Assist in project or programme management tasks, including project scoping & planning, engagement planning & execution, workshop design & facilitation, event coordination and partner & stakeholder management etc.;
Conduct desktop and field research and engagement activities to understand the needs of people; develop future-ready solutions to social issues;
Produce high-quality deliverables such as reports, presentations, prototypes and events to articulate and convey insights and actionable recommendations;
Collaborate within small teams of high-performing, passionate team to achieve goals in creating social value;
Support partnership development and new collaborations to tackle pressing issues in the social and public sectors of Hong Kong.

Requirements

Bachelor’s degree or above;
Minimum two (2) years of experience in social and/or innovation project delivery in collaboration with external partners and/or community stakeholders;
Experience in innovation consulting, user research, community engagement, public administration, qualitative research, service design, social entrepreneurship, youth empowerment, impact incubation, innovation training or related fields would be a strong advantage;
Excellent proficiency in both spoken and written English and Chinese (spoken Cantonese & written Traditional Chinese); fluency in Mandarin would be an advantage;
Strong analytical and problem-solving competence with a commitment to high-quality service delivery;
Demonstrate the ability to juggle multiple work priorities, attention to details, and outstanding organisational skills;
A motivated team player with self-motivated attitude to take self-initiatives in a dynamic and collaborative team environment; and
Be able to work on weekends and flexible hours for Good Lab functions when required.

Candidates with more than five (5) years of relevant experience may be considered for a Senior Innovation Associate position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Applications with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purposes only and personal data of unsuccessful applicants will be destroyed after 12 months.

About Good Lab

Good Lab is a future-oriented think-and-do tank for social innovation. We bring together government, businesses, and civil society to work on societal issues concerning the future of Hong Kong. We’re all about fostering co-creation, understanding future trends, and coming up with innovative ideas to make our city fairer, more inclusive, and just.

We’re good at getting people from different walks of life to engage in meaningful conversations for positive change in communities. Whether they’re local residents, recent graduates, or professionals like engineers and architects, we believe everyone can contribute to making our society better. That’s why we encourage dialogues, value diverse viewpoints, and work towards forming consensus.

Acting as an intermediary, we connect unusual allies from different sectors, using Design Thinking as a tool to facilitate innovative co-creation — from designing public spaces in the most unconventional places to re-imagining public and social services of the future. Our impact was recognised with the 2022 Asia Pacific Social Innovation Partnership Award.

We know that our city’s future lies in the hands of our talent. Therefore, we also focus on building the capacity of the next generation of changemakers. We curate training and incubation programmes to help social purpose organisations scale while guiding young people toward careers that make a difference in the society.

As we look forward, we’re eager to keep spreading good ideas and co-creating good actions to bring about real, enduring change.

Fredy Wong

Senior Innovation Associate

An alumnus of The Hong Kong Polytechnic University, Fredy takes pride in his cross-sector, cross-continent changemaking journey.

Prior to joining Good Lab, Fredy worked in a healthcare company, where he led its marketing and communications effort to advocate for health equity and document the impact of human-centred healthcare through storytelling. Earlier, he also worked as a teacher in Taiwan and volunteered in a local youth empowerment programme, planning activities to empower juvenile offenders to lead change in their communities. The transformation he witnessed proved to him the importance of empowering youth in society. It also sparked his interest in community participation.

Throughout the years, a belief that keeps Fredy on track in his career has been this – “initiate change by seeding hope and optimism.” In his current position at Good Lab, Fredy spearheads youth empowerment projects, connecting cross-sector partners to help young people build a sense of agency in the city. In his free time, Fredy volunteers in mental health nonprofits. He also likes to learn about mindfulness and astrology.

Ellis Chan

Innovation Associate

British anthropologist Tim Ingold believes our world is made of lines connecting all lives and forms. We, humans, are weaved and knotted together. Ellis aspires to rebuild these connections and trust among people in today’s increasingly divided society through his creation / small actions.

Ellis completed his bachelor’s degree in Cultural Studies at the Chinese University of Hong Kong. Through his study at CUHK and work experience as a journalist, he developed an ability to empathise with different perspectives. He later pursued a Master’s degree at the Graduate Institute of Building and Planning at National Taiwan University, focusing on urban space-related issues, including gender-friendliness, cultural heritage, and participatory planning. In the process, he came to realise the importance of collective effort in building harmony in a diverse society.

Now at Good Lab, Ellis looks forward to working with like-minded changemakers to create a better Hong Kong.

Tom Chan

Innovation Assistant

As Yesi, a Hong Kong poet, said, the story of Hong Kong is not easy to tell. Just like Tom, who is struggling with this self-introduction: he doesn’t know where to start and what to tell. That’s why, in this city, Tom believes that every willingly shared story is precious. These stories are not unwritten, they just haven’t been told yet.

Tom graduated from the Department of Chinese Language and Literature at HKBU. During four years of study, he developed a longing for humanities. Combined with his past experience in editing and reporting, he looks forward to joining GoodLab to collect the voices of the public, reconcile opinions, and build a society of mutual trust to solve future problems.

Tom enjoys various cultural works and would like to discuss related topics. Whether it is text, music, or movie, if you have any recommendations, he would appreciate it.

Project Manager / Project Officer

About Good Lab

Good Lab is a future-oriented think-and-do tank for social innovation. We bring together government, businesses, and civil society to work on societal issues concerning the future of Hong Kong. We’re all about fostering co-creation, understanding future trends, and coming up with innovative ideas to make our city fairer, more inclusive, and just.

We’re good at getting people from different walks of life to engage in meaningful conversations for positive change in communities. Whether they’re local residents, recent graduates, or professionals like engineers and architects, we believe everyone can contribute to making our society better. That’s why we encourage dialogues, value diverse viewpoints, and work towards forming consensus.

Acting as an intermediary, we connect unusual allies from different sectors, using Design Thinking as a tool to facilitate innovative co-creation — from designing public spaces in the most unconventional places to re-imagining public and social services of the future. Our impact was recognised with the 2022 Asia Pacific Social Innovation Partnership Award.

We know that our city’s future lies in the hands of our talent. Therefore, we also focus on building the capacity of the next generation of changemakers. We curate training and incubation programmes to help social purpose organisations scale while guiding young people toward careers that make a difference in the society.

As we look forward, we’re eager to keep spreading good ideas and co-creating good actions to bring about real, enduring change.

About the Job

We are now looking for a Project Manager / Project Officer to join our team and help manage our exciting array of community engagement and capacity building projects.

About the Role – Project Manager / Project Officer

We are seeking a forward-looking individual who already looked up the definition of social innovation and is keen to experiment it here in Hong Kong. The ideal candidate will be outgoing, comfortable with leading small teams, and skilled in facilitating workshops. This person gets to set the tone of how the project team engages with its stakeholders, ranging from young people and seniors within the community to professionals such as engineers, social workers, civil servants, among others.

More importantly, we need this person to be able to learn novel topics or concepts quickly, while flexing creative muscles to design and execute community engagement activities and capacity building programmes – with the aim to spark new thinking about the future of our city and to facilitate co-creation tailored to meet people’s evolving needs.

Responsibilities

Lead social innovation projects centred on community engagement and capacity building, working alongside partners from different sectors to instil mindset change, cultivate dialogues, and foster co-creation of innovative ideas;
Assume project management duties such as developing strategies, defining scope, planning stakeholder engagement, managing budgets, conducting research and data analysis, and managing relationships with partners & stakeholders;
Lead compact teams of design thinkers, aligning priorities, setting directions, and jointly reaching milestones that deliver social impact for the communities and our partners;
Perform desktop and field research to understand the needs of communities and people; develop future-ready solutions to community issues, grounded in analysis, experience, and judgement;
Design and facilitate training workshops inspired by Design Thinking to offer new perspectives and inspiration on the future of our society;
Produce high-quality deliverables, including written reports, presentations, design mock-ups, and public events, all intended to convey insights and recommendations of solutions;
Nurture relationships with diverse partners and stakeholders, positioning Good Lab as a reliable collaborator and trusted advisor;
Stay informed about the latest developments and trends in social innovation, leading thoughts and practices, and maintain an awareness of both local and global case studies;
Embrace an intrapreneurial mindset to launch new social innovation projects or initiatives aligned with personal passions.

Requirements

At least five (5) years of experience in managing social and/or innovation projects involving collaboration with a variety of partners and stakeholders;
Background in innovation consulting, service design, user research, community engagement, social design, public administration, innovation training, or related fields would be an advantage;
Bachelor’s degree or above in social sciences, humanities, management, or comparable fields of study;
Strong analytical, problem-solving, and organisational skills, with the ability to jiggle multiple work priorities;
Outgoing character with excellent communications and interpersonal skills;
Ability to engage and collaborate with stakeholders of diverse backgrounds and interests;
Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese);
Excellent command of MS PowerPoint and Word;
A self-motivated individual who is comfortable to work in a dynamic and collaborative team environment;
Be able to work on weekends and flexible hours for specific Good Lab functions when required.

Candidates with less experience, i.e., at least two (2) years of relevant experience, may be considered for a Project Officer position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Applications with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purposes only and personal data of unsuccessful applicants will be destroyed after 12 months.

Admin & Finance Manager

About Good Lab

Good Lab is a future-oriented think-and-do tank for social innovation. We bring together government, businesses, and civil society to work on societal issues concerning the future of Hong Kong. We’re all about fostering co-creation, understanding future trends, and coming up with innovative ideas to make our city fairer, more inclusive, and just.

We’re good at getting people from different walks of life to engage in meaningful conversations for positive change in communities. Whether they’re local residents, recent graduates, or professionals like engineers and architects, we believe everyone can contribute to making our society better. That’s why we encourage dialogues, value diverse viewpoints, and work towards forming consensus.

Acting as an intermediary, we connect unusual allies from different sectors, using Design Thinking as a tool to facilitate innovative co-creation — from designing public spaces in the most unconventional places to re-imagining public and social services of the future. Our impact was recognised with the 2022 Asia Pacific Social Innovation Partnership Award.

We know that our city’s future lies in the hands of our talent. Therefore, we also focus on building the capacity of the next generation of changemakers. We curate training and incubation programmes to help social purpose organisations scale while guiding young people toward careers that make a difference in the society.

As we look forward, we’re eager to keep spreading good ideas and co-creating good actions to bring about real, enduring change.

About the Job

We are looking for an Admin & Finance Manager to establish and maintain effective administrative systems and financial control within our organisation and support our day-to-day office operations and finance management.

Your Role as Admin & Finance Manager

Admin

Office Management – perform day-to-day operational duties in the office; coordinate external correspondences; respond to email and phone enquiries; maintain office systems including IT support and management of fixed assets;
Contract Management – prepare contract templates; produce and review contracts or Memorandum of Understanding (MOU) with suppliers/partners/collaborators;
Procurement – process purchase of equipment and stationery items and propose maintenance and replacement when required in line with internal policies;
Internal Policies and Control – document and update rules, guidelines and procedures in the form of briefing notes, handbooks and other adequate documents; process timesheets and leave requests;
Document Management – organise, record, and archive relevant documentation; maintain quality and accessibility of archive and files;
Management Support – coordinate internal team meetings and Board meetings; assist implementation of internal wellness initiatives;
Project Administration – assist project operations and ad hoc logistics support for events and activities.

Finance

Accounts Operations – perform daily accounts operations including voucher preparation, general ledger preparation, bank reconciliation, staff expense reimbursement, payments, record-keeping, invoicing, and receipt preparation;
Accounts and Schedules Preparation – handle full sets of accounts and prepare relevant schedules for a charitable organisation;
Cash Flow Management – manage cash flow planning and funding requests;
Financial Administration – perform day-to-day financial operations including record-keeping, invoicing, payment, receipt preparation, and expense reimbursement; maintain financial controls and procedures in accordance to internal policies;
Financial Reporting and Analysis – prepare month-end and year-end financial statements, perform organisation-level financial analysis and budgeting; produce management reports on budget versus actual;
Project Expense Claim – execute the claim process for reimbursement of project expenses from funders; check and consolidate proofs of expense; liaise with finance personnel of funder organisations;
Project Financial Control – monitor and consolidate project-level financial data to support project management.
External Audit Management – liaise with external auditors in relation to year-end audit;
Tax Management – prepare tax computation;
Statutory Compliance – perform statutory compliance duties including Annual Return arrangement and maintenance of corporate records; ensure all companies’ records and statutory registers are properly maintained.

Requirements

At least 5 years of relevant working experience in the admin and finance functions or related fields;
Knowledge and working experience in charity and/or NGO would be an advantage;
Knowledge in accounting, book-keeping and/or financial analysis would be an advantage;
Proficiency in spoken and written English and Cantonese (Traditional Chinese);
Proficient command on MS Excel is a must;
Good communication, interpersonal, organisation, and problem-solving skills;
Attention to detail and ability to handle multiple tasks;
Mature, self-motivated, and able to work independently.

Applicants with less experience may be considered for the position of Admin & Finance Officer.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Applications with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purposes only and personal data of unsuccessful applicants will be destroyed after 12 months.

Ada Lee

Project Manager

For the last 15 years of her recruitment career, Ada has dedicated herself to driving Workplace Diversity & Inclusion (D&I) in the commercial and non-profit sectors.

Ada has extensive experience in corporate human resource management, consulting them on recruitment best practices and conducting awareness-building workshops on disability employment. In her previous position, she led a small team scaling one of Hong Kong’s pioneering career development programmes for higher-educated people with disabilities or special education needs. Bringing into Good Lab that same passion for change, project management prowess and expertise in stakeholder engagement, Ada hopes to enable social innovation in more sectors.

Ada holds a BBA Degree with a Major in Marketing from Hong Kong Baptist University. Outside work, Ada runs a career coaching business and a recycling service that provides communities and youth with clean second-hand suits.

Project Director Mockup

About Good Lab

Good Lab is a non-profit and award-winning social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration.

As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to build capacity for change and tackle complex social issues faced by our society–particularly around community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation.

Since 2012, we have been working at the intersection of civil society, NGOs, government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for a Project Director to lead our growing and exciting array of new projects and partnerships.

About Project Director

As a social innovation consultant at Good Lab, your typical day can involve the following—making phone calls to community members, dissecting information gathered from public engagement activities you designed and facilitated, researching new trends and perspectives in social innovation, co-creating actionable solutions with stakeholders to address community issues…most probably not sequentially but simultaneously. But that also means you will have the opportunities to get very hands-on in every stage of the projects and that work is rarely boring. Every day here, we as changemakers, learn a little something new about our city and how it can be better designed and run for the people living and working here.

We are now looking for someone who already looked up the definition of social innovation and is keen to experiment it here in Hong Kong. Specifically, we want a person who is comfortable with managing small teams to plan and deliver consulting projects with a focus on the public and social sectors. This person gets to set the tone of how the project team engages with its stakeholders, ranging from youth and elderly to government agencies, as well as professional and NGO collaborators. Most importantly, we need this person to be able to articulate Good Lab’s vision for the project and flex creative muscles to implement it with the aim to design innovative, user-centred, and grounded solutions in response to the needs of communities and people.

Your Responsibilities as Project Officer – Our Project Leader

Assist in research on the subjects of museum management and social innovation to develop actionable and innovative recommendations;
Support in research tasks, including but not limited to data collection, desktop research, community outreach, and stakeholder engagement;
Support the project team to deliver high-quality research deliverables, such as reports, presentations, prototype experiments, and public engagement activities to articulate and illustrate insights and recommended solutions;
Assist community research activities including, for instance, stakeholder engagement planning and execution, workshop design and facilitation, data capture and analysis;
Comprehend and stay abreast of industry trends, leading perspectives, and best practices in museum management and social innovation, and make connections across the disciplines; and
Collaborate with small teams of high-performing, passionate social consultants to collectively achieve purposeful goals in creating social value.

Requirements

Bachelor’s degree or above in cultural studies, cultural management, museum studies, social sciences, humanities or related disciplines;
Minimum two (2) years of experience in community/social research, exhibition curation, and/or museum management;
Relevant working experience in local museums would be a strong advantage;
Knowledgeable in different research methodologies (including but not limited to, case studies, surveys, in-depth interviews, and focus groups, etc.), quantitative and qualitative data analysis, and community engagement;
Strong analytical and problem-solving competence with a commitment to high-quality service delivery;
A motivated team player with the ability to take self-initiatives in exploring and learning new knowledge in a dynamic and collaborative project environment;
Demonstrate the ability to juggle multiple work priorities, attention to detail, and outstanding organisational skills;
Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
Excellent command of MS PowerPoint and Word; and
Be able to work on weekends and flexible hours for Good Lab functions when required.

To Applicants: please send your Cover Letter and Resume with the current and expected salary to hr@goodlab.hk. Applications with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purposes only and personal data of unsuccessful applicants will be destroyed after 12 months.

Project Officer (Research)

About Good Lab

Good Lab is an award-winning, non-profit social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centered design and cross-sector collaboration.

As a think-and-do tank, our mission is to connect diverse minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programs to build capacity for change and address complex social issues faced by our society, particularly in community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation.

Since 2012, we have been working at the intersection of civil society, NGOs, government, and businesses to facilitate innovative co-creation by leveraging Design Thinking. Prioritising people and fostering dialogue is at the core of our work, as we believe this is the key to co-creating a more sustainable and improved future.

We are currently seeking a Project Officer (Research), on a contract basis, to support our expanding and exciting range of new projects and partnerships.

About The Role – Project Officer (Research)

As a social researcher at Good Lab, your typical day can involve the following—researching on the subjects of museum management and social innovation, providing the project team with insights into the areas and identifying, outreaching to and conducting research at external information sources, including but not limited to scholars and community members…most probably not sequentially but simultaneously. But that also means you will have the opportunities to get very hands-on in every stage of the project and that work is rarely boring. Every day here, we as changemakers, learn a little something new about our city and how it can be better designed and run for the people living and working here.

We are now looking for someone who already looked up the definition of social innovation and is keen to experiment with it here in Hong Kong. Specifically, we want someone comfortable working within small teams to drive the delivery of consulting projects in the social and public sectors. This person gets to compile and maintain research findings as written reports, briefing notes and related documentation to support the project team in making informed decisions. Most importantly, we need this person to be a changemaker with a collaborative mindset who is always willing to flex the creative muscles to design innovative, user-centred, and grounded solutions in response to the needs of communities and people.

Your Responsibilities as Project Officer – Our Social Researcher

Assist in research on the subjects of museum management and social innovation to develop actionable and innovative recommendations;
Support in research tasks, including but not limited to data collection, desktop research, community outreach, and stakeholder engagement;
Support the project team to deliver high-quality research deliverables, such as reports, presentations, prototype experiments, and public engagement activities to articulate and illustrate insights and recommended solutions;
Assist community research activities including, for instance, stakeholder engagement planning and execution, workshop design and facilitation, data capture and analysis;
Comprehend and stay abreast of industry trends, leading perspectives, and best practices in museum management and social innovation, and make connections across the disciplines; and
Collaborate with small teams of high-performing, passionate social consultants to collectively achieve purposeful goals in creating social value.

Requirements

Bachelor’s degree or above in cultural studies, cultural management, museum studies, social sciences, humanities or related disciplines;
Minimum two (2) years of experience in community/social research, exhibition curation, and/or museum management;
Relevant working experience in local museums would be a strong advantage;
Knowledgeable in different research methodologies (including but not limited to, case studies, surveys, in-depth interviews, and focus groups, etc.), quantitative and qualitative data analysis, and community engagement;
Strong analytical and problem-solving competence with a commitment to high-quality service delivery;
A motivated team player with the ability to take self-initiatives in exploring and learning new knowledge in a dynamic and collaborative project environment;
Demonstrate the ability to juggle multiple work priorities, attention to detail, and outstanding organisational skills;
Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
Excellent command of MS PowerPoint and Word; and
Be able to work on weekends and flexible hours for Good Lab functions when required.

To Applicants: please send your Cover Letter and Resume with the current and expected salary to hr@goodlab.hk. Applications with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purposes only and personal data of unsuccessful applicants will be destroyed after 12 months.

Phoebe Liu

Project Assistant

Phoebe has witnessed widespread social problems growing up in Hong Kong. While they seemed impossible to solve, Phoebe was determined to find solutions through her university study.

Majored in Humanities & Creative Writing at the Hong Kong Baptist University, Phoebe took the opportunity to read and learn extensively. Her academic interests spanned a wide variety of topics: literature, philosophy, arts, gender, media theories, cultural discourses, and city space and design thinking.

But books and theories alone were inadequate to drive transformative social change. To gain on-the-ground experience, Phoebe interned at arts and cultural organisations, and took part in an editorial internship at a media outlet, investigating issues of importance. Over the course, she has developed a strong conviction: “where there are people, there are new possibilities.” It is only through collaboration we can build a better society for all.

At Good Lab, Phoebe hopes to uphold that human-centric spirit and bring impacts to society with creativity and actions.

Leo Chan

Project Officer

Living in a society can be frustrating sometimes. At times, one would feel like being just a part inside a cold machine. There might even be people who would hurt you simply because of who you are. Leo is a typical young man who used to channel his resentment by grumbling a lot. After four years of journalism study in university, however, Leo realised that there is in fact much more he could do to make the city a better place.

Leo believes that social innovation and design thinking might be the key to get people fall in love with the city again. The city does have deep-rooted social issues that are difficult to solve, but new ways of thinking have now inspired fresh solutions. Leo thinks the best way to tackle the problems we have here is by talking and listening to others. Their voices are where the possibilities lie in, and everyone has the power to help paint a better community. The imperfect nature of the society and community we live in is exactly why we have the room to unleash the unknown and improve everyone’s lives. Outside of work, Leo enjoys watching movies and reading comics. He is also keen on taking his camera out and polishing his photography skills.

Clarice Siu

Project Officer

Clarice graduated from the Chinese University of Hong Kong, majoring in Geography & Resource Management. The training she received during undergraduate studies has enabled her to develop deep understanding of and profound insights into various global challenges surrounding.

She believes solutions of these issues can be identified with a humanistic mindset and forward-looking vision, thus the sustainable development of human society. Clarice is also very interested in cultural heritage and conservation. She had once volunteered for a programme dedicated to preserving local culture, which allowed her to see the city through different lens and fueled her enthusiasm in promoting especially the rural life in Hong Kong. It made her realised the city’s multi-faceted culture and keen to promote local rural culture.

Clarice enjoys watching movies and wandering around in the city during her leisure time, as she thinks these are the best ways to observe people from all walks of life and inspire herself with new ideas. Clarice may appear a quiet person, but in fact she enjoys talking to people and listening to their stories. This passion had led her to join a student body in university as an editor, where she transformed people’s experiences into unique stories that offer a glimpse into the lives of others. Alone each person can do only a little, but Clarice wants to influence people around her to care about the community and collectively shape a better future. Although the power of each individual is small, she hopes to inspire more people to care about our community and make our community better.

Project Manager

About Good Lab

Good Lab is a non-profit and award-winning social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration.

As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to build capacity for change and tackle complex social issues faced by our society–particularly around community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation.

Since 2012, we have been working at the intersection of civil society, NGOs, government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for a Project Manager to manage our growing and exciting array of new projects and partnerships.

About The Role – Project Manager

As a social innovation consultant at Good Lab, your typical day can involve the following—making phone calls to community members, dissecting information gathered from public engagement activities you designed and facilitated, researching new trends and perspectives in social innovation, co-creating actionable solutions with stakeholders to address community issues…most probably not sequentially but simultaneously. But that also means you will have the opportunities to get very hands-on in every stage of the projects and that work is rarely boring. Every day here, we as changemakers, learn a little something new about our city and how it can be better designed and run for the people living and working here.

We are now looking for someone who already looked up the definition of social innovation and is keen to experiment it here in Hong Kong. Specifically, we want a person who is comfortable with managing small teams to plan and deliver consulting projects with a focus on the public and social sectors. This person gets to set the tone of how the project team engages with its stakeholders, ranging from youth and elderly to government agencies, as well as professional and NGO collaborators. Most importantly, we need this person to be able to articulate Good Lab’s vision for the project and flex creative muscles to implement it with the aim to design innovative, user-centred, and grounded solutions in response to the needs of communities and people.

Your Role as Project Manager

Lead social innovation projects in collaboration with cross-sector project partners to co-create solutions and deliver lasting impact for local communities;
Build empathy with stakeholders and guide them through an innovative process of co-creation underpinned by Design Thinking;
Assume project management responsibilities including, for instance, project approach formulation, scoping, public engagement planning, budgeting, co-creation workshop design, data capture and analysis, as well as partner & stakeholder management;
Manage and coach teams of high-performing, passionate social consultants to align priorities, set directions, and collectively achieve purposeful goals in creating social value;
Identify aspirations and pain points of stakeholders through ethnographic research and community outreach; co-create novel solutions to community challenges based on analysis, experience, and judgement;
Produce high-quality deliverables—such as reports, presentations, design prototypes, and events—to articulate and illustrate insights and recommendations of actionable solutions;
Build relationships and instil confidence in project partners and stakeholders as their trusted collaborator and advisor;
Comprehend and stay abreast of industry trends in social innovation, leading perspectives and practices, as well as local and international cases; and
Identify new partnership opportunities and develop innovative forms of collaboration to tackle pressing issues in the social and public sectors of Hong Kong.

Requirements

Minimum five (5) years of experience in social and/or innovation project management in a leading position along with external partners and/or community stakeholders;
Experience in innovation and/or consulting, user research, community engagement, public administration, youth empowerment, training, coaching or related fields would be a strong advantage;
Bachelor’s degree or above in social sciences, management, humanities, arts or related disciplines;
Strong analytical and problem-solving competence with a commitment to high-quality service delivery;
Demonstrate the ability to juggle multiple work priorities, attention to detail, and outstanding organisational skills;
Excellent communications and interpersonal skills with the capacity to motivate and lead with enthusiasm, drive, and effectiveness;
Demonstrate the ability to collaborate and interact professionally with stakeholders of diverse backgrounds and interests;
Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
Excellent command of MS PowerPoint and Word;
A motivated team player with the ability to take self-initiatives in a dynamic and collaborative project environment;
An outgoing character with a proven track record of partnership development would be an advantage; and
Be able to work on weekends and flexible hours for specific Good Lab functions when required.

Candidates with less experience may be considered for a Project Officer position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purposes only and personal data of unsuccessful applicants will be destroyed after 12 months.

Project Director

About Good Lab

Good Lab is a non-profit and award-winning social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration.

As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to build capacity for change and tackle complex social issues faced by our society–particularly around community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation.

Since 2012, we have been working at the intersection of civil society, NGOs, government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for a Project Director to lead our growing and exciting array of new projects and partnerships.

About Project Director

As a social innovation consultant at Good Lab, your typical day can involve the following—making phone calls to community members, dissecting information gathered from public engagement activities you designed and facilitated, researching new trends and perspectives in social innovation, co-creating actionable solutions with stakeholders to address community issues…most probably not sequentially but simultaneously. But that also means you will have the opportunities to get very hands-on in every stage of the projects and that work is rarely boring. Every day here, we as changemakers, learn a little something new about our city and how it can be better designed and run for the people living and working here.

We are now looking for someone who already looked up the definition of social innovation and is keen to experiment it here in Hong Kong. Specifically, we want a person who is comfortable with managing small teams to plan and deliver consulting projects with a focus on the public and social sectors. This person gets to set the tone of how the project team engages with its stakeholders, ranging from youth and elderly to government agencies, as well as professional and NGO collaborators. Most importantly, we need this person to be able to articulate Good Lab’s vision for the project and flex creative muscles to implement it with the aim to design innovative, user-centred, and grounded solutions in response to the needs of communities and people.

Your Role as Project Director – Our Project Leader

Lead social innovation projects in collaboration with cross-sector project partners to co-create solutions and deliver lasting impact for local communities;
Build empathy with stakeholders and guide them through an innovative process of co-creation underpinned by Design Thinking;
Assume project management responsibilities including, for instance, project approach formulation, scoping, public engagement planning, budgeting, co-creation workshop design, data capture and analysis, as well as partner & stakeholder management;
Lead and coach teams of high-performing, passionate social consultants to align priorities, set directions, and collectively achieve purposeful goals in creating social value;
Identify aspirations and pain points of stakeholders through ethnographic research and community outreach; co-create novel solutions to community challenges based on analysis, experience, and judgement;
Produce high-quality deliverables—such as reports, presentations, design prototypes, and events—to articulate and illustrate insights and recommendations of actionable solutions;
Build relationships and instil confidence in project partners and stakeholders as their trusted collaborator and advisor;
Comprehend and stay abreast of industry trends in social innovation, leading perspectives and practices, as well as local and international cases; and
Identify new partnership opportunities and develop innovative forms of collaboration to tackle pressing issues in the social and public sectors of Hong Kong.

Requirements

Bachelor’s degree or above in social sciences, management, humanities, or related disciplines;
Minimum eight (8) years of experience in social project and/or programme management in a leader capacity; experience in managing collaboration with partners across sectors and/or community stakeholders;
Experience in innovation and/or management consulting, user research, community engagement, public administration, social entrepreneurship, or related field would be a strong advantage;
Strong analytical and problem-solving competence with a commitment to high-quality project delivery;
Demonstrate the ability to juggle multiple work priorities, attention to detail, and outstanding organisational skills;
Excellent communication and interpersonal skills; ability to lead and motivate with enthusiasm, drive, and effectiveness;
Demonstrate the ability to professionally engage with stakeholders of diverse backgrounds and interests;
A motivated team player with the ability to take initiatives in a dynamic and collaborative project-based environment;
Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
Excellent command of MS PowerPoint and Word;
Experience in communication and marketing would be an advantage;
An outgoing character with a proven track record of partnership development would be an advantage; and
Be able to work on weekends and flexible hours for Good Lab functions when required.

Applicants with less experience may be considered for a Senior Project Manager position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

Project Director / Senior Project Manager

About Good Lab

Good Lab is a non-profit and award-winning social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration.

As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to raise awareness of and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation.

Since 2012, we have been working at the intersection of civil society, NGOs, Government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for a Project Director / Senior Project Manager to lead our growing and exciting array of new projects and partnerships.

About Project Director / Senior Project Manager

As a social innovation consultant at Good Lab, your typical day can involve the following—making phone calls to community members, dissecting information gathered from public engagement activities you designed and facilitated, researching new trends and perspectives in social innovation, co-creating actionable solutions with stakeholders to address community issues…most probably not sequentially but simultaneously. But that also means you will have the opportunities to get very hands-on in every stage of the projects and that work is rarely boring. Every day here, we as changemakers, learn a little something new about our city and how it can be better designed and run for the people living and working here.

We are now looking for someone who already looked up the definition of social innovation and is keen to experiment it here in Hong Kong. Specifically, we want a person who is comfortable with managing small teams to plan and deliver consulting projects with a focus on the public and social sectors. This person gets to set the tone of how the project team engages with its stakeholders, ranging from youth and elderly to government agencies, as well as professionals and NGO partners. Most importantly, we need this person to be able to articulate Good Lab’s vision for the project and flex creative muscles to implement it with the aim to design innovative, user-centred, and grounded solutions in response to the needs of communities and people.

Your Role as Project Director / Senior Project Manager – Our Project Leader

Lead social innovation projects in collaboration with cross-sector project partners to co-create solutions and deliver lasting impact for local communities;
Build empathy with stakeholders and guide them through an innovative process of co-creation underpinned by Design Thinking;
Assume project management responsibilities including, for instance, project approach formulation, scoping, public engagement planning, budgeting, co-creation workshop design, data capture and analysis, as well as partner & stakeholder management;
Lead and coach teams of high-performing, passionate social consultants to align priorities, set directions, and collectively achieve purposeful goals in creating social value;
Identify aspirations and pain points of stakeholders through ethnographic research and community outreach; co-create novel solutions to community challenges based on analysis, experience, and judgement;
Produce high-quality deliverables—such as reports, presentations, design prototypes, and events—to articulate and illustrate insights and recommendations of actionable solutions;
Build relationships and instil confidence in project partners and stakeholders as their trusted collaborator and advisor;
Comprehend and keep up-to-date on industry trends of social innovation, leading perspectives and practices, as well as local and international cases; and
Identify new partnership opportunities and develop innovative forms of collaboration to tackle pressing issues in the social and public sectors of Hong Kong.

Requirements

Bachelor’s degree or above in social sciences, management, humanities, or related disciplines;
Minimum eight (8) years of experience in social project and/or programme management in a leader capacity; experience in managing collaboration with partners across sectors and/or community stakeholders;
Experience in innovation and/or management consulting, user research, community engagement, public administration, social entrepreneurship, or related field would be a strong advantage;
Strong analytical and problem-solving competence with a commitment to high-quality service delivery;
Demonstrate the ability to juggle multiple work priorities, attention to detail, and outstanding organisational skills;
Excellent communication and interpersonal skills; ability to lead and motivate with enthusiasm, drive, and effectiveness;
Demonstrate the ability to professionally engage with stakeholders of diverse backgrounds and interests;
A motivated team player with the ability to take initiative in a dynamic and collaborative project-based environment;
Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
Excellent command of MS PowerPoint and Word;
Experience in communication and marketing would be an advantage;
An outgoing character with a proven track record of partnership development would be an advantage; and
Be able to work on weekends and flexible hours for Good Lab functions when required.

Candidates with less experience may be considered for a Senior Project Manager position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

Good Lab Internship Programme (GLIP) – Summer 2022

Good Lab Internship Programme (GLIP) is 10 weeks of immersive learning experience and exposure to social innovation. We are looking for enthusiastic spirits with interest in supporting our social innovation projects and communications.

Role Description － Consulting Intern

Good Lab is looking for Consulting Intern(s) to be an integral part of our team to:

Contribute to the day-to-day delivery of public and social sector innovation projects through collaboration with cross-sector partners;
Bring in authentic and innovative ideas to the design and execution of our innovation projects; and
Conduct research on issues related to social innovation (such as community design, youth empowerment, sustainability, diversity and inclusion) and develop knowledge for our projects.
Help build our communications strategy and manage our social media platforms, website and newsletters to spread social innovation ideas;
Assist in the design and curation of public events to connect unusual allies and facilitate cross-sector dialogues to develop solutions for social good; and
Contribute to building evidence-based thought leadership on public and social sector innovation.

6 GLIP Highlights:

ㅤㅤSocial Innovation Projectsㅤㅤ

Providing you with real opportunities to work on social consulting projects and learn about Design Thinking.

Latest Social Innovation Trends & Knowledge

Unparalleled access to GL’s thought leadership knowledge bank. Stay up to date on the latest social innovation trends and hot topics.

Enthusiastic Team & 1-on-1 Mentorship

Collaborating with our multidisciplinary team of “do-ers” who are passionate about creating humanistic solutions to social issues.

Networking with Social Innovation Community

Offering you networking opportunities with our Board members and other social innovators over luncheons and gatherings.

Self-initiated Impact Experiment

Pitching your ideas of impact experiments to our team members and social innovation practitioners to get seed-money and kick-start your own mini project.

ㅤㅤDynamic Co-working Spaceㅤㅤ

Working at a co-working space with an emphasis on well-being and free access to gym facilities and cultural events.

Programme Details:

Internship period: 13 June 2022 － 19 August 2022
Duration: 10 weeks
Expected working hours: 10:00 － 18:00
Working schedule: Monday to Friday, working on weekends may be required subject to project schedule.
Salary: Allowance will be provided.

Hear More from Our Past Interns:

Ching

The Chinese University of Hong Kong (Summer 2021)

“The internship was a remarkably educational experience not only for the exposure to a real-life urban design project, but I was also provided a comfortable environment to express my opinions and experiment my ways of thinking and working.”

Polly Ly

The Chinese University of Hong Kong (Summer 2021)

“Powerful and dynamic, the Good Lab team never fails to impress me with their visions, passion, and hard work in social innovation.”

Nazahat Riaz

The Hong Kong Polytechnic University (Summer 2021)

“All the skills I have learnt have definitely helped me in my current position. Most importantly I am happy to see myself contributing to the community!”

Nam Yuen

The Chinese University of Hong Kong (Summer 2020)

“I particularly enjoyed the close-knitted relationship between the colleagues I felt that I am part of the Good Lab family as my opinions are often being valued”

Tiffany Cheung

The University of Hong Kong (Summer 2020)

“I was able to step out of my comfort zone and challenge myself to take ownership of my own part of the project.”

Yoyo Ho

The University of Hong Kong (Summer 2020)

“Joining Good Lab was a valuable learning journey, during which I was exposed to infinite creativity and productivity.”

Requirements:

Penultimate year university students in any discipline
Keen interest in social innovation, social issues and human-centered design
Team player with a “can-do” spirit
Ability to take initiatives in a dynamic and collaborative project environment
Strong sense of responsibility and ability to manage coordination work
Proficiency in both spoken and written English and Chinese
Working knowledge of design software would be a plus
Must be available to attend the entire duration of the internship programme

How to Apply:

If you hope to explore more about social innovation this summer, please download and complete the application form here.
Please send the application form and your CV to glip@goodlab.hk to apply.

Remarks:

Application deadline: 22 April 2022
Shortlisted candidates will be notified for an interview.

For any inquiries, please contact glip@goodlab.hk.

We hope to have you on our team in this journey of social impact creation!

Project Manager

About Good Lab

Good Lab is a non-profit social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration.

As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to raise awareness of and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation.

Since 2012, we have been working at the intersection of civil society, NGOs, Government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for a Project Manager to lead our growing and exciting array of new projects and partnerships with a focus on Youth Empowerment. Read below to find out more about the position.

About The Role–Project Manager

Working within a passionate small team, we are looking for a person who does not only want to sit at a computer all day. The main duties of this role are to manage a portfolio of innovative projects to promote youth empowerment and participation, and incubate new social ventures that will deliver tangible outcomes for our communities in Hong Kong. You will be engaging directly with our partners to design and implement impact-driven programmes targeted at youth from all walks of life and coordinating dialogues between multiple stakeholders in different communities. In addition, there will be opportunities to deliver consulting projects in the social and public sectors–from executing community and policy research to designing innovative and user-centric solutions in response to the needs of communities and people.

Your Responsibilities as Project Manager–Our Project Leader

Lead social innovation projects to facilitate the co-creation of impactful solutions with partners and collaborators for the local communities;
Build empathy with stakeholders and lead them through an innovative process of co-creation and mindset change underpinned by Design Thinking;
Assume project management responsibilities including, for instance, project scoping & planning, engagement planning & execution, budgeting, workshop design & facilitation, event coordination, data analysis, as well as partner & stakeholder management;
Lead and coach small teams of high-performing, passionate social consultants to align priorities, set directions, and collectively achieve purposeful goals in creating social value;
Identify pain points and aspirations of stakeholders through research, dialogues and community outreach; co-create grounded solutions to challenges based on analysis, experience, and judgement;
Produce high-quality deliverables—such as reports, presentations, prototypes and events—to articulate and illustrate insights and recommendations of actionable solutions;
Build relationships and instil confidence in project partners and stakeholders as their trusted collaborator and advisor;
Comprehend and keep up-to-date on industry trends of social innovation, leading perspectives and best practices, as well as local and international cases; and
Identify partnership opportunities and forge new collaborations to tackle pressing issues in the social and public sectors of Hong Kong.

Requirements

Minimum five (5) years of experience in social and/or innovation project management in a leading position along with external partners and/or community stakeholders;
Experience in innovation and/or consulting, user research, community engagement, public administration, youth empowerment, training, coaching or related fields would be a strong advantage;
Bachelor’s degree or above in social sciences, management, humanities, arts or related disciplines;
Strong analytical and problem-solving competence with a commitment to high-quality service delivery;
Demonstrate the ability to juggle multiple work priorities, attention to details, and outstanding organisational skills;
Excellent communications and interpersonal skills with the capacity to motivate and lead with enthusiasm, drive, and effectiveness;
Demonstrate the ability to collaborate and interact professionally with stakeholders of diverse backgrounds and interests;
Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
Excellent command on MS PowerPoint and Word;
A motivated team player with the ability to take self-initiatives in a dynamic and collaborative project environment;
An outgoing character with a proven track record of partnership development would be an advantage; and
Be able to work on weekends and flexible hours for specific Good Lab functions when required.

Candidates with less experience may be considered for a Project Officer position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purposes only and personal data of unsuccessful applicants will be destroyed after 12 months.

Project Manager

About Good Lab

Good Lab is a non-profit social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration.

As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to raise awareness of and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation.

Since 2012, we have been working at the intersection of civil society, NGOs, Government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for a Project Manager to lead our growing and exciting array of new projects and partnerships with a focus on Youth Empowerment. Read below to find out more about the position.

About The Role–Project Manager

Working within a passionate small team, we are looking for a person who does not only want to sit at a computer all day. The main duties of this role are to manage a portfolio of innovative projects to promote youth empowerment and participation, and incubate new social ventures that will deliver tangible outcomes for our communities in Hong Kong. You will be engaging directly with our partners to design and implement impact-driven programmes targeted at youth from all walks of life and coordinating dialogues between multiple stakeholders in different communities. In addition, there will be opportunities to deliver consulting projects in the social and public sectors–from executing community and policy research to designing innovative and user-centric solutions in response to the needs of communities and people.

Your Responsibilities as Project Manager–Our Project Leader

Lead social innovation projects to facilitate the co-creation of impactful solutions with partners and collaborators for the local communities;
Build empathy with stakeholders and lead them through an innovative process of co-creation and mindset change underpinned by Design Thinking;
Assume project management responsibilities including, for instance, project scoping & planning, engagement planning & execution, budgeting, workshop design & facilitation, event coordination, data analysis, as well as partner & stakeholder management;
Lead and coach small teams of high-performing, passionate social consultants to align priorities, set directions, and collectively achieve purposeful goals in creating social value;
Identify pain points and aspirations of stakeholders through research, dialogues and community outreach; co-create grounded solutions to challenges based on analysis, experience, and judgement;
Produce high-quality deliverables—such as reports, presentations, prototypes and events—to articulate and illustrate insights and recommendations of actionable solutions;
Build relationships and instil confidence in project partners and stakeholders as their trusted collaborator and advisor;
Comprehend and keep up-to-date on industry trends of social innovation, leading perspectives and best practices, as well as local and international cases; and
Identify partnership opportunities and forge new collaborations to tackle pressing issues in the social and public sectors of Hong Kong.

Requirements

Minimum five (5) years of experience in social and/or innovation project management in a leading position along with external partners and/or community stakeholders;
Experience in innovation and/or consulting, user research, community engagement, public administration, youth empowerment, training, coaching or related fields would be a strong advantage;
Bachelor’s degree or above in social sciences, management, humanities, arts or related disciplines;
Strong analytical and problem-solving competence with a commitment to high-quality service delivery;
Demonstrate the ability to juggle multiple work priorities, attention to details, and outstanding organisational skills;
Excellent communications and interpersonal skills with the capacity to motivate and lead with enthusiasm, drive, and effectiveness;
Demonstrate the ability to collaborate and interact professionally with stakeholders of diverse backgrounds and interests;
Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
Excellent command on MS PowerPoint and Word;
A motivated team player with the ability to take self-initiatives in a dynamic and collaborative project environment;
An outgoing character with a proven track record of partnership development would be an advantage; and
Be able to work on weekends and flexible hours for specific Good Lab functions when required.

Candidates with less experience may be considered for a Project Officer position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purposes only and personal data of unsuccessful applicants will be destroyed after 12 months.

Project Director (Part-Time)

About Good Lab

Good Lab is a non-profit social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration.

As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to raise awareness of and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation.

Since 2012, we have been working at the intersection of civil society, NGOs, Government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

Your Role as Project Director (Part-Time)

Lead the “Creative for Good” track of the PROcruit C Programme (PROcruit C) funded by the Hong Kong Jockey Club Charities Trust (HKJC)
Lead the planning, design, and delivery of industry-specific training, with external trainers as required
Engage with suitable employers from the arts and creatives sector to understand their recruitment needs, monitor the ongoing implementation of traineeship, and facilitate employers’ participation in the candidate assessment process, on-the-job training, and ongoing reporting
Lead the delivery and fulfillment of other project outputs and outcomes

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

Project Manager

About Good Lab

Good Lab is a non-profit social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration.

As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to raise awareness of and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation.

Since 2012, we have been working at the intersection of civil society, NGOs, Government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for two Project Managers to lead our growing and exciting array of new projects and partnerships with a focus on Public Sector Innovation and Youth Empowerment respectively. Read below to find out more about the positions.

About The Role – Project Manager (Public Sector Innovation)

As a social consultant at Good Lab, your typical day can involve the following—making phone calls to community members, dissecting information gathered from public engagement activities you designed and facilitated, researching new trends and perspectives in social innovation, co-creating actionable solutions with stakeholders to address community issues…most probably not sequentially but simultaneously. But that also means you will have the opportunities to get very hands on in every stage of the projects and that work is rarely boring. Every day here, we as changemakers, learn a little something new about our city of Hong Kong and how it can be better designed and run for the people in it.

We are now looking for someone who already looked up the definition of social innovation and is keen to experiment it here in Hong Kong. Specifically, we want a person who is comfortable with managing small teams to plan and deliver consulting projects in the social and public sectors. This person gets to set the tone of how the project team engages with its stakeholders, ranging from youth and elderly to government agencies, as well as organisational partners and collaborators. Most importantly, we need this person to be able to articulate Good Lab’s vision for the project and flex creative muscles to implement it with the aim to design innovative, user-centred, and grounded solutions in response to the needs of communities and people.

About The Role – Project Manager (Youth Empowerment)

Working within a passionate small team, we are looking for a person who does not only want to sit at a computer all day. The main duties of this role are to manage a portfolio of innovative social programmes to promote youth empowerment and participation, talent development, and incubate new social ventures that will deliver tangible outcomes for our communities in Hong Kong. You will be engaging directly with our partners to design and implement impact-driven programmes targeted at youth from all walks of life, and coordinate dialogues between multiple stakeholders in different communities. You will also get to inspire and develop young changemakers by arranging bespoke and engaging workshops, seminars and coaching sessions to build their capacities as caring, community-centred individuals with an entrepreneurial spirit. In addition, there will be opportunities to engage with and advise early-stage social start-ups, help them navigate their growth paths, and support their innovation journeys.

Your Role as Project Manager – Our Project Leader

Lead social innovation projects to facilitate the co-creation of impactful solutions with partners and collaborators for the local communities;
Build empathy with stakeholders and lead them through an innovative process of co-creation and mindset change underpinned by Design Thinking;
Assume project management responsibilities including, for instance, project scoping & planning, engagement planning & execution, budgeting, workshop design & facilitation, event coordination, data analysis, as well as partner & stakeholder management;
Lead and coach small teams of high-performing, passionate social consultants to align priorities, set directions, and collectively achieve purposeful goals in creating social value;
Identify pain points and aspirations of stakeholders through research, dialogues and community outreach; co-create grounded solutions to challenges based on analysis, experience, and judgement;
Produce high-quality deliverables—such as reports, presentations, prototypes and events—to articulate and illustrate insights and recommendations of actionable solutions;
Build relationships and instil confidence in project partners and stakeholders as their trusted collaborator and advisor;
Comprehend and keep up-to-date on industry trends of social innovation, leading perspectives and best practices, as well as local and international cases; and
Identify partnership opportunities and forge new collaborations to tackle pressing issues in the social and public sectors of Hong Kong.

Requirements

Bachelor’s degree or above in social sciences, management, humanities, arts or related disciplines;
Minimum five (5) years of experience in social and/or innovation project management in a leading position along with external partners and/or community stakeholders;
Experience in innovation and/or business consulting, user research, community engagement, public administration, service design, social entrepreneurship, youth empowerment or related fields would be a strong advantage;
Strong analytical and problem-solving competence with a commitment to high-quality service delivery;
Demonstrate the ability to juggle multiple work priorities, attention to details, and outstanding organisational skills;
Excellent communications and interpersonal skills with the capacity to motivate and lead with enthusiasm, drive, and effectiveness;
Demonstrate the ability to collaborate and interact professionally with stakeholders of diverse backgrounds and interests;
Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
Excellent command on MS PowerPoint and Word;
A motivated team player with the ability to take self-initiatives in a dynamic and collaborative project environment;
An outgoing character with a proven track record of partnership development would be an advantage; and
Be able to work on weekends and flexible hours for specific Good Lab functions when required.

Candidates with less experience may be considered for a Project Officer position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

Project Officer

About Good Lab

Good Lab is a non-profit social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration.

As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to raise awareness of and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation.

Since 2012, we have been working at the intersection of civil society, NGOs, Government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for a Project Officer to support our growing and exciting array of new projects and partnerships.

About The Role

As a social consultant at Good Lab, your typical day can involve the following—making phone calls to community members, dissecting information gathered from public engagement activities you designed and facilitated, researching new trends and perspectives in social innovation, co-creating actionable solutions with stakeholders to address community issues…most probably not sequentially but simultaneously. But that also means you will have the opportunities to get very hands on in every stage of the projects and that work is rarely boring. Every day here, we as changemakers, learn a little something new about our city of Hong Kong and how it can be better designed and run for the people in it.

We are now looking for someone who already looked up the definition of social innovation and is keen to experiment it here in Hong Kong. Specifically, we want a person who is comfortable with working within small teams to drive the delivery of consulting projects in the social and public sectors. This person gets to manage and engage with stakeholders, ranging from community members to design professionals, as well as partner organisations and collaborators. Most importantly, we need this person to be a changemaker with a collaborative mindset who is always willing to flex the creative muscles to design innovative, user-centred, and grounded solutions in response to the needs of communities and people.

Your Responsibilities as Project Officer—Our Social Consultant

Implement and support social innovation projects to facilitate the co-creation of impactful solutions with partners and collaborators for the local communities;
Build empathy with stakeholders and lead them through an innovative process of co-creation and mindset change underpinned by Design Thinking;
Assist project management activities including, for instance, project scoping & planning, engagement planning & execution, budgeting, workshop design & facilitation, event coordination, data analysis, as well as partner & stakeholder management;
Collaborate within small teams of high-performing, passionate social consultants to collectively achieve purposeful goals in creating social value;
Identify pain points and aspirations of stakeholders through research, dialogues and community outreach; co-create grounded solutions to challenges based on analysis, experience, and judgement;
Produce high-quality deliverables—such as reports, presentations, prototypes and events—to articulate and illustrate insights and recommendations of actionable solutions;
Build relationships and instil confidence in project partners and stakeholders as their trusted collaborator and advisor;
Comprehend and keep up-to-date on industry trends of social innovation, leading perspectives and best practices, as well as local and international cases; and
Support partnership development and new collaborations to tackle pressing issues in the social and public sectors of Hong Kong.

Requirements

Bachelor’s degree or above in social sciences, management, humanities, arts or related disciplines;
Minimum two (2) years of experience in social and/or innovation project delivery in collaboration with external partners and/or community stakeholders;
Experience in innovation and/or business consulting, user research, community engagement, public administration, service design, social entrepreneurship, youth empowerment or related fields would be a strong advantage;
Strong analytical and problem-solving competence with a commitment to high-quality service delivery; solid skills in quantitative and/or qualitative research;
Demonstrate the ability to juggle multiple work priorities, attention to details, and outstanding organisational skills;
Excellent communications and interpersonal skills with enthusiasm, drive and effectiveness;
Demonstrate the ability to collaborate and interact professionally with stakeholders of diverse backgrounds and interests;
Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
Excellent command on MS PowerPoint and Word;
A motivated team player with ability to take self-initiatives in a dynamic and collaborative project environment; and
Be able to work on weekends and flexible hours for Good Lab functions when required.

Candidates with more than five (5) years of relevant experience may be considered for a Project Manager position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

Communications Manager / Communications Officer

About Good Lab

Good Lab is a leading non-profit social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration. As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to raise awareness and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation. Since 2012, we have been working at the intersection of civil society, NGOs, Government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for a Communications Manager / Communications Officer to take on the important role as story-teller of our impact experiences acquired from different social innovation projects.

About The Role

With a broad range of projects and partnerships in our portfolio, we need a bright mind to help us manage and form a clear, consistent narrative to let people understand what we do at Good Lab and communicate our vision. The Communications Manager needs to work directly with the CEO and establish a unique brand strategy for Good Lab and manage the right actions—from social media management to multi-media production and event curation, in order to get our impact messages across and connect with the target audience. They can be young people just coming out of schools, or businesses looking for impact-making opportunities—it is all very versatile. Building an impact network with external partners and collaborators is also a key function of the role, as the Communications Manager would essentially be sowing the seeds for Good Lab’s longer-term partnerships and even alliances.

Your Responsibilities as Communications Manager / Communications Officer — Our Experienced Story-teller

Lead the planning and execution of communications and marketing campaigns targeted at external partners, stakeholders, and/or the general public with respect to Good Lab’s diverse range of social innovation projects;
Formulate and implement strategies to increase the visibility of Good Lab’s mission, vision, values, and unique experiences;
Manage and collaborate with external professionals to conceptualise, design, and produce multi-media content for communicating thought leadership in social innovation, demonstrating our project impact and outcomes, as well as promoting community and engagement events;
Lead and coach a small team to generate content, including copywriting and visual design, for regular social media updates specific to Good Lab as an impact organisation and/or selected social innovation projects;
Manage and improve performance of communications and marketing campaigns in terms of reach and influence;
Identify opportunities to develop new partnerships with external parties for collaboration, communications and marketing purposes; and
Manage the curation of community and online events to help build the brand of Good Lab as a key player in the social innovation ecosystem of Hong Kong and Asia.

Requirements

Bachelor’s degree or above in journalism, media & communications, marketing, management, social sciences, humanities, or related disciplines;
Minimum five (5) years of experience in communications, marketing, public relations, journalism, or related fields;
Experience in digital marketing, brand strategy, graphic design, copywriting, vendor management, and/or partnership development would be a strong advantage;
Project management experience and a creative mindset strongly preferred;
Understanding of social innovation, social entrepreneurship, youth empowerment, and public administration would be an advantage;
Ability to juggle multiple work priorities, attention to details, and outstanding organisational skills;
Proficiency in design tools such as Illustrator, Photoshop and/or AfterEffects would be a strong advantage;
Excellent communications and interpersonal skills;
Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
A motivated team player with the ability to take self-initiatives in a dynamic and collaborative environment; and
Be able to work on weekends and flexible hours for Good Lab functions when required.

Candidates with less experience may be considered for a Communications Officer position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

Accounting & Finance Manager (Part-Time)

About Good Lab

Good Lab is a leading non-profit social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration. As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to raise awareness and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation.

Since 2012, we have been working at the intersection of civil society, NGOs, Government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are looking for an Accounting & Finance Manager (Part-time) to manage our financial procedures, perform management and financial accounting, and execute financial controls to ensure efficiency and integrity of our accounting and finance functions.

Your Role as Accounting & Finance Manager

Accounts & Schedules Preparation – handle full sets of accounts and prepare relevant schedules for a charitable organisation;
Accounts Operations – perform daily accounts operations including voucher preparation, general ledger preparation, bank reconciliation, staff expense reimbursement, payments, record-keeping, invoicing, and receipt preparation;
Financial Reporting & Analysis – prepare month-end and year-end financial statements, perform organisation-level financial analysis and budgeting; produce management reports on budget versus actual;
Cash Flow Management – manage cash flow planning and funding requests;
External Audit Management – liaise with external auditors in relation to year-end audit;
Tax Management– prepare tax computation;
HR Management – manage recruitment & HR policies, administrate staff benefits, manage payroll, administrate MPF and employer’s return; maintain and update HR personal files; maintain HR database and update staff leave and attendance records;
Contract Management – prepare contract templates; review contracts or Memorandum of Understanding (MOU) with suppliers/partners/collaborators;
Internal Policies & Controls – perform filing of companies’ records and update of internal database; maintain financial controls and procedures in accordance to internal policies;
Project Expense Claims – manage the claim process for reimbursement of project expenses from funders; check and consolidate proofs of expense; liaise with finance personnel of funder organisations;
Project Financial Control – monitor and consolidate project-level financial data to support project management;
Statutory Compliance – perform statutory compliance duties including Annual Return arrangement and maintenance of corporate records; ensure all companies’ records and statutory registers are properly maintained.

Requirements

Relevant qualification(s) in accounting and finance;
At least 5 years of relevant experience in the accounting and finance functions;
Knowledge and experience in charity and/or NGO would be an advantage;
Proficiency in spoken and written English and Cantonese (Traditional Chinese);
Proficient command on MS Excel is a must;
Good communications, interpersonal, organisation, and problem-solving skills;
Attention to details and ability to handle multiple tasks;
Mature, self-motivated, and able to work independently.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

Communications Manager

About Good Lab

Good Lab is a leading non-profit social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration. As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to raise awareness and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation. Since 2012, we have been working at the intersection of civil society, NGOs, Government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for a Communications Manager to take on the important role as story-teller of our impact experiences acquired from different social innovation projects.

About The Role

With a broad range of projects and partnerships in our portfolio, we need a bright mind to help us manage and form a clear, consistent narrative to let people understand what we do at Good Lab and communicate our vision. The Communications Manager needs to work directly with the CEO and establish a unique brand strategy for Good Lab and manage the right actions—from social media management to multi-media production and event curation, in order to get our impact messages across and connect with the target audience. They can be young people just coming out of schools, or businesses looking for impact-making opportunities—it is all very versatile. Building an impact network with external partners and collaborators is also a key function of the role, as the Communications Manager would essentially be sowing the seeds for Good Lab’s longer-term partnerships and even alliances.

Your Responsibilities as Communications Manager—Our Experienced Story-teller

Lead the planning and execution of communications and marketing campaigns targeted at external partners, stakeholders, and/or the general public with respect to Good Lab’s diverse range of social innovation projects;
Formulate and implement strategies to increase the visibility of Good Lab’s mission, vision, values, and unique experiences;
Manage and collaborate with external professionals to conceptualise, design, and produce multi-media content for communicating thought leadership in social innovation, demonstrating our project impact and outcomes, as well as promoting community and engagement events;
Lead and coach a small team to generate content, including copywriting and visual design, for regular social media updates specific to Good Lab as an impact organisation and/or selected social innovation projects;
Manage and improve performance of communications and marketing campaigns in terms of reach and influence;
Identify opportunities to develop new partnerships with external parties for collaboration, communications and marketing purposes; and
Manage the curation of community and online events to help build the brand of Good Lab as a key player in the social innovation ecosystem of Hong Kong and Asia.

Requirements

Bachelor’s degree or above in journalism, media & communications, marketing, management, social sciences, humanities, or related disciplines;
Minimum five (5) years of experience in communications, marketing, public relations, journalism, or related fields;
Experience in digital marketing, brand strategy, graphic design, copywriting, vendor management, and/or partnership development would be a strong advantage;
Project management experience and a creative mindset strongly preferred;
Understanding of social innovation, social entrepreneurship, youth empowerment, and public administration would be an advantage;
Ability to juggle multiple work priorities, attention to details, and outstanding organisational skills;
Proficiency in design tools such as Illustrator, Photoshop and/or AfterEffects would be a strong advantage;
Excellent communications and interpersonal skills;
Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
A motivated team player with the ability to take self-initiatives in a dynamic and collaborative environment; and
Be able to work on weekends and flexible hours for Good Lab functions when required.

Candidates with less experience may be considered for a Communications Officer position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

Communications Officer

About Good Lab

Good Lab is a leading non-profit social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration. As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to raise awareness and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation. Since 2012, we have been working at the intersection of civil society, NGOs, Government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for a Communications Officer to take on the important role as story-teller of our impact experiences acquired from different social innovation projects.

About The Role

With a broad range of projects and partnerships in our portfolio, we need a bright mind to help us form a clear, consistent narrative to let people understand what we do at Good Lab and communicate our vision. The Communications Officer needs to help establish a unique brand strategy for our projects and plan the right actions, from social media management to multi-media production and event curation, in order to get our impact messages across and connect with the target audience. They can be young people just coming out of schools, or businesses looking for impact-making opportunities—it is all very versatile. Liaison with project partners and collaborators is also a key function of the role, as the Communications Officer would essentially be sowing the seeds for Good Lab’s longer-term partnerships and even alliances.

Your Responsibilities as Communications Officer—Our Impact Story-teller

Support the planning and execute communications and marketing campaigns targeted at external partners, stakeholders, and/or the general public with respect to selected social innovation projects in Good Lab’s portfolio;
Execute strategies to increase the visibility of Good Lab’s mission, vision, values, and unique experiences;
Collaborate with external professionals to conceptualise, design, and produce multi-media content for communicating thought leadership in social innovation, demonstrating project impact and outcomes, as well as promoting community and engagement events;
Generate content, including copywriting and visual design, for regular social media updates specific to Good Lab as an impact organisation and/or selected social innovation projects;
Monitor and analyse performance of communications and marketing campaigns in terms of reach and influence;
Liaise with external parties to collaborate for communications and marketing purposes; and
Design and curate community and online events to help build the brand of Good Lab as a key player in the social innovation ecosystem of Hong Kong and Asia.

Requirements

Bachelor’s degree or above in journalism, media & communications, marketing, management, social sciences, humanities, or related disciplines;
Minimum two (2) years of experience in communications, marketing, public relations, journalism, or related fields;
Experience in digital marketing, brand strategy, graphic design, and copywriting would be a strong advantage;
Project management experience and a creative mindset preferred;
Understanding of social innovation, social entrepreneurship, youth empowerment, and public administration would be an advantage;
Ability to juggle multiple work priorities, attention to details, and outstanding organisational skills;
Proficiency in design tools such as Illustrator, Photoshop and/or AfterEffects would be a strong advantage;
Excellent communications and interpersonal skills;
Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
A motivated team player with the ability to take self-initiatives in a dynamic and collaborative environment; and
Be able to work on weekends and flexible hours for Good Lab functions when required.

Candidates with more than five (5) years of relevant experience may be considered for a Communications Manager position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

Henry Wong

Communications Officer

Henry is an empathetic and creative person who wishes to bring positive impact to our society. When it comes to tackling complex social challenges, he believes that every voice matters and everyone’s contribution counts. Together with the team at Good Lab, he is eager to explore the possibilities of social innovation in making Hong Kong a more livable city.

Henry received his education at Hong Kong Baptist University with a bachelor’s degree in communication, majoring in International Journalism and minoring in Humanities. During his undergraduate studies, he spent a semester abroad at the Danish School of Media and Journalism in Denmark. His study had equipped him with the knowledge to dive deeper into the fabrics of society from multiple perspectives and with an open mind.

Before joining Good Lab, Henry worked as a digital marketer in the hospitality industry. He was involved in planning and executing marketing campaigns. In addition, he was also a freelance photographer. He received the National Geographic Wheelock Youth Photo Competition award in 2018. In his free time, Henry enjoys watching movies and exploring the city with his camera.

Administrative and Finance Officer

About Good Lab

Good Lab is a leading non-profit social innovation consultancy in Hong Kong dedicated to inspiring and fostering positive social change through human-centred design and cross-sector collaboration. As a think-and-do tank, our mission is to connect different minds and actions to bring innovative ideas to life. We design and implement social innovation projects and training programmes to raise awareness and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of community design, youth empowerment, civic participation, service innovation, environmental sustainability, and social venture incubation. Since 2012, we have been working at the intersection of civil society, NGOs, Government, and businesses to facilitate innovative co-creation leveraging Design Thinking. Putting people first and facilitating dialogues are the DNA of our work, as we believe this is the answer to co-creating a more sustainable and better tomorrow.

We are now looking for an Administrative and Finance Officer to establish and maintain efficient administrative and control mechanisms to manage and support our day-to-day office operation and finance administration.

Your Responsibilities as Administrative and Finance Officer

Administration

Office management – perform day-to-day operational duties in the office; coordinate external correspondences; respond to email and phone enquiries; maintain office systems including IT support and management of fixed assets;
Contract management – prepare contract templates; produce and review contracts or Memorandum of Understanding (MOU) with suppliers/partners/collaborators;
Procurement – process purchase of equipment and stationary items and propose maintenance and replacement when required in line with internal policies;
Document management – organise, record, and archive relevant documentations; maintain quality and accessibility of archive and files;
Internal policies and control – document and update rules, guidelines and procedures in the form of briefing notes, handbooks and other adequate documents; process timesheets and leave requests;
Management support – coordinate internal team meetings and Board meetings; assist implementation of internal wellness initiatives;
Project administration – assist project operations and ad hoc logistics support for events and activities.

Finance

Financial administration – perform day-to-day financial operations including record-keeping, invoicing, payment, receipt preparation, and expense reimbursement; maintain financial controls and procedures in accordance to internal policies;
Project expense claim – execute the claim process for reimbursement of project expenses from funders; check and consolidate proofs of expense; liaise with finance personnel of funder organisations;
Financial analysis and reporting – review and analyse organisation-level financial data; provide internal reports on budget and actual;
Project financial control – monitor and consolidate project-level financial data to support project management.

Requirements

Bachelor’s degree or equivalent;
At least two years of working experience in administrative and/or finance functions or related fields;
Knowledge in accounting, book-keeping, financial analysis, and/or non-profit management would be an advantage;
Proficiency in spoken and written English and Cantonese (Traditional Chinese);
Good communication, interpersonal, and organisational skills;
Good command on MS Word and Excel;
Attention to details and ability to handle multiple tasks.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purposes only and personal data of unsuccessful applicants will be destroyed after 12 months.

Lau Tin Ming

Project Director

Tin-ming graduated from the University of Hong Kong majoring in Fine Arts and Comparative Literature. His master thesis focused on the development of Contemporary Dance in Hong Kong in 1990s. Since 2006, he has been very active in the local arts and culture ecosystem, taking part as curator, choreographer and advisor of dance-related projects and arts education. His curated project Positioning received Hong Kong Dance Award 2011 in the environmental and educational category. From 2013 to 2018, he was a member of LCSD Art Form Panel (Dance and Multi-Arts).

Tin-ming has been a teacher, Vice Principal and then Principal of the HKICC Lee Shau Kee School of Creativity (HKSC) from 2006 to 2018. During his time at HKSC, he was responsible in co-designing, monitoring and implementing the school based CPOP (creative professional oriented programme), which started as a school based programme and was evolved into a full-fletched Level 3 Diploma in Creative Arts programme approved by HKCAAVQ.

Through his networks in the arts, Tin-ming has organized the Summer Arts Festival at HKSC worked with the HKSC Arts & Cultural Centre team to curate the annual Ambassador programme for ADC and art internship programmes for students. His contributions in the arts and education was recognized in the Secretary for Home Affairs Commendation Scheme in 2017.

Bryan Wong

Project Officer

“Don’t Wait for the Right Opportunity: Create it.”

Bryan is an energetic and observant young talent and he has been dedicated to exploring new ways to solve wicked problems in Hong Kong through social innovation.

Bryan holds a bachelor’s degree in Sports & Exercise Science from University of Portsmouth. Prior to joining Good Lab, Bryan has been working with Hong Kong’s first-ever Creating Shared Value (CSV) projects supported by a listed company in Hong Kong. There he worked on strategising and implementing start-up incubation, job matching and creating a sustainable “new” career for retired athletes in Hong Kong through design thinking.

Besides current profession, Bryan is a former Hong Kong Swimming Representative. He is passionate about sports and he is still regularly having multi-sports training for leisure. He is always welcome to share exercise and diet plan with the team.

Good Lab Internship Programme (GLIP) – Summer 2021

Good Lab Internship Programme (GLIP) is 10 weeks of immersive learning experience and exposure to social innovation. We are looking for enthusiastic spirits with interest in supporting our social consulting projects and communications.

Role Description － Communications Intern

Good Lab is looking for a Communications Intern to be an integral part of our communications team to:

Help build our communications strategy and manage our social media platforms, website and newsletters to advocate social innovation ideas;
Assist in the design and curation of public events to connect unusual allies and facilitate cross-sector dialogues to develop solutions for social good; and
Contribute to building evidence-based thought leadership on social and public sector innovation.

What We Offer:

Hands-on Experience	Mentorship	Networking
Providing you with real opportunities to work on social consulting projects and learn about Design Thinking	Pairing you up with a mentor who will guide and support you through your internship journey.	Offering you networking opportunities with our Board members and other social innovators over luncheons and gatherings.
Enthusiastic Team	Interactive Stimulation	Co-working Space
Collaborating with our multidisciplinary team of “do-ers” who are passionate about creating humanistic solutions to social issues.	Engaging in team co-learning sessions where the latest social innovation trends and ideas will be explored.	Working at a co-working space with an emphasis on well-being and free access to gym facilities and cultural events.

Programme Details:

Internship period: 14 June 2021 － 20 August 2021
Duration: 10 weeks
Expected working hours: 10:00 － 18:00
Working schedule: Monday to Friday, working on weekends may be required subject to project schedule.
Salary: Allowance will be provided.

Hear More from Our Past Interns:

Yuen Wing Nam

The Chinese University of Hong Kong

(Summer 2020)

“I particularly enjoyed the close-knitted relationship between the colleagues.

I felt that I am part of the Good Lab family as my opinions are often being valued”

Tiffany Cheung

The University of Hong Kong

(Summer 2020)

“I was able to step out of my comfort zone and challenge myself to take ownership of my own part of the project.”

Yoyo Ho

The University of Hong Kong (Summer 2020)

“Joining Good Lab was a valuable learning journey, during which I was exposed to infinite creativity and productivity.”

Katrina So

The University of Hong Kong (Summer 2019)

“I had a clearer idea of my path after the internship as I found out what I like to pursue.”

Christine Chow

The Chinese University of Hong Kong (Term 2019)

“The mindset that you mold here simply stays with you!”

Jamie Wei

The Hong Kong University of Science and Technology (Summer 2018)

“The atmosphere in Good Lab is always full of joy.”

Requirements:

Full-time undergraduate (in Year 2 or above) /postgraduate students in any discipline
Keen interest in social innovation, social issues and human-centred design
Team player with a “can-do” spirit
Ability to take initiatives in a dynamic and collaborative project environment
Strong sense of responsibility and ability to manage coordination work
Proficiency in both spoken and written English and Chinese
Excellent command of MS Office
Working knowledge of design software would be a plus

How to Apply:

If you hope to explore more about social innovation this summer, please download and complete the GLIP Summer 2021 Application Form. In the application form, we also hope that you can prepare a short motivational statement and indicate your preference in which role you are most interested in.
Please send the application form and your CV to glip@goodlab.hk to apply.

Remarks:

Application deadline: 16 April 2021
Shortlisted candidates will be notified for an interview.

For any inquiries, please contact glip@goodlab.hk.

We hope to have you on our team in this journey of social impact creation!

Good Lab Internship Programme (GLIP) – Summer 2021

Good Lab Internship Programme (GLIP) is 10 weeks of immersive learning experience and exposure to social innovation. We are looking for enthusiastic spirits with interest in supporting our social consulting projects and communications.

Role Description － Consulting Intern

Good Lab is looking for a Consulting Intern to be an integral part of our project teams to:

Contribute to the day-to-day delivery of social and public sector innovation through collaboration with our cross-sector partners;
Bring in authentic and innovative ideas to the design and execution of our innovation projects; and
Conduct social innovation research on relevant topical issues (such as placemaking, youth empowerment, diversity and inclusiveness) to build project knowledge.

What We Offer:

Hands-on Experience	Mentorship	Networking
Providing you with real opportunities to work on social consulting projects and learn about Design Thinking	Pairing you up with a mentor who will guide and support you through your internship journey.	Offering you networking opportunities with our Board members and other social innovators over luncheons and gatherings.
Enthusiastic Team	Interactive Stimulation	Co-working Space
Collaborating with our multidisciplinary team of “do-ers” who are passionate about creating humanistic solutions to social issues.	Engaging in team co-learning sessions where the latest social innovation trends and ideas will be explored.	Working at a co-working space with an emphasis on well-being and free access to gym facilities and cultural events.

Programme Details:

Internship period: 14 June 2021 － 20 August 2021
Duration: 10 weeks
Expected working hours: 10:00 － 18:00
Working schedule: Monday to Friday, working on weekends may be required subject to project schedule.
Salary: Allowance will be provided.

Hear More from Our Past Interns:

Yuen Wing Nam

The Chinese University of Hong Kong (Summer 2020)

“I particularly enjoyed the close-knitted relationship between the colleagues.

I felt that I am part of the Good Lab family as my opinions are often being valued”

Tiffany Cheung

The University of Hong Kong (Summer 2020)

“I was able to step out of my comfort zone and challenge myself to take ownership of my own part of the project.”

Yoyo Ho

The University of Hong Kong (Summer 2020)

“Joining Good Lab was a valuable learning journey, during which I was exposed to infinite creativity and productivity.”

Katrina So

The University of Hong Kong (Summer 2019)

“I had a clearer idea of my path after the internship as I found out what I like to pursue.”

Christine Chow

The Chinese University of Hong Kong (Term 2019)

“The mindset that you mold here simply stays with you!”

Jamie Wei

The Hong Kong University of Science and Technology (Summer 2018)

“The atmosphere in Good Lab is always full of joy.”

Requirements:

Full-time undergraduate (in Year 2 or above) /postgraduate students in any discipline
Keen interest in social innovation, social issues and human-centred design
Team player with a “can-do” spirit
Ability to take initiatives in a dynamic and collaborative project environment
Strong sense of responsibility and ability to manage coordination work
Proficiency in both spoken and written English and Chinese
Excellent command on MS Office
Working knowledge of design software would be a plus

How to Apply:

If you hope to explore more about social innovation this summer, please download and complete the GLIP Summer 2021 Application Form. In the application form, we also hope that you can prepare a short motivational statement and indicate your preference in which role you are most interested in.
Please send the application form and your CV to glip@goodlab.hk to apply.

Remarks:

Application deadline: 16 April 2021
Shortlisted candidates will be notified for an interview.

For any inquiries, please contact glip@goodlab.hk.

We hope to have you on our team in this journey of social impact creation!

William Sin

Chief of Innovation Strategy

William received his undergraduate training in University of Oregon in History, Geography and Archaeology and later on obtained his Master of Science in Geoinformation Science in The Chinese University of Hong Kong. His interdisciplinary academic training allows William to be able to “read” a place from different perspective and to learn about the importance of social interaction between people. He believes the relationship between urban space and people. The nurturing of social relations in a community is the key principle to create a good place.

Prior to joining Good Lab, William was involved in projects of different fields including to conduct community researches with students in tertiary institute, found a local NGO to advocate public space issues and launch a social innovation start-up to advocate urban health and well-being and age-friendly urban design. Along his journey, he holds one belief – make this city a better place.

Charmaine Cheung

Project Assistant

Charmaine believes in empowerment, in how different stories collide, and how we all can learn from one another. As a keen listener and storyteller, she is fascinated by the stories she heard during her studies, volunteering programmes and placements – the underprivileged and marginalised such as women, families with children with special educational needs, and many more. Since then, she has been dedicated to exploring different narratives and new media, seeking ways to shape Hong Kong into a more humanistic, empowering and visionary society. That is how she dived into social innovation and became passionate about making a difference.

Having graduated from the Chinese University of Hong Kong, Charmaine holds a BSSc in Social Work. As part of her undergraduate studies, she spent an adventurous year in Leiden University in the Netherlands studying International Relations, Children’s Rights and Museum Studies. As a film and exhibition lover, you can often spot her in film festivals and cultural venues. She is also a self-proclaimed professional bathroom singer, who records her singing covers every now and then. With her enthusiasm and cheerfulness, Charmaine aspires to enable different voices to be heard in the society, where she hopes “to inspire and be inspired”.

Samuel Leung

Project Administrator

Samuel used to be a full-time youth pastor of a local Christian church. He has great passion for youth empowerment and he cares a lot about the future of the younger generations. Due to the recent social incidents and the raging epidemic, it has inspired Samuel to join Good Lab as part of the driving force to contribute back to society. He is eager to understand more about the social problems in Hong Kong and would like to explore on-the-ground solutions.

Social innovation and Design Thinking are new territories to Samuel, but he is a strong believer in people-orientated approaches. Samuel believes through honest exchange and co-creation can help inject positivity to the whole society. And we are just one step away from transforming into a creative, forward-looking and multi-inclusive community.

Prior to joining Good Lab, Samuel has more than 10 years of working experience in local youth services. Outside of work, Samuel loves searching for delicious food and he enjoys music and singing. He is also a Christian song composer.

Good Lab Internship Programme (GLIP) － Summer 2020

Good Lab Internship Programme (GLIP) is 8 weeks of immersive learning experience and exposure to social innovation. We are looking for enthusiastic spirits with interest in supporting our social consulting projects, communications, and research development.

Role Description － Consulting Intern

Good Lab is looking for a Consulting Intern to be an integral part of our project teams to:

Contribute to the day-to-day delivery of social and public sector innovation through collaboration with our cross-sector partners; and
Bring in authentic and innovative ideas to the design and execution of our consulting work.

What We Offer:

Programme Details:

Internship period: 15 June 2020 － 7 August 2020
Duration: 8 weeks
Expected working hours: 10:00 － 18:00
Working schedule: Monday to Friday, working on weekends may be required subject to project schedule.
Salary: Allowance will be provided.

Hear More from Our Past Interns:

Click here for more stories from our past interns!

Requirements:

Full-time undergraduate/postgraduate students in any discipline
Keen interest in social innovation, social issues and human-centred design
Team player with a “can-do” spirit
Ability to take initiatives in a dynamic and collaborative project environment
Strong sense of responsibility and ability to manage coordination work
Proficiency in both spoken and written English and Chinese
Excellent command on MS Office
Working knowledge of design software would be a plus

How to Apply:

If you hope to explore more about social innovation this summer, please download and complete the application form here. In the application form, we also hope that you can prepare a short motivational statement and indicate your preference in which role you are most interested in.
Please send the application form and your CV to hr@goodlab.hk to apply.
Application deadline: 24 April 2020
Shortlisted candidates will be notified for an interview.

For any inquiries, please contact hr@goodlab.hk.

We hope to have you on our team in this journey of social impact creation!

Good Lab Internship Programme (GLIP) － Summer 2020

Good Lab Internship Programme (GLIP) is 8 weeks of immersive learning experience and exposure to social innovation. We are looking for enthusiastic spirits with interest in supporting our social consulting projects, communications, and research development.

Role Description － Communications Intern

Good Lab is looking for a Communications Intern to be an integral part of our communications team to:

Help build our communications strategy and manage our social media platforms, website and newsletters to advocate social innovation ideas; and
Assist in the design and curation of public events to connect unusual allies and facilitate cross-sector dialogues to develop solutions for social good.

What We Offer:

Programme Details:

Internship period: 15 June 2020 － 7 August 2020
Duration: 8 weeks
Expected working hours: 10:00 － 18:00
Working schedule: Monday to Friday, working on weekends may be required subject to project schedule.
Salary: Allowance will be provided.

Hear More from Our Past Interns:

Click here for more stories from our past interns!

Requirements:

Full-time undergraduate/postgraduate students in any discipline
Keen interest in social innovation, social issues and human-centred design
Team player with a “can-do” spirit
Ability to take initiatives in a dynamic and collaborative project environment
Strong sense of responsibility and ability to manage coordination work
Proficiency in both spoken and written English and Chinese
Excellent command on MS Office
Working knowledge of design software would be a plus

How to Apply:

If you hope to explore more about social innovation this summer, please download and complete the application form here. In the application form, we also hope that you can prepare a short motivational statement and indicate your preference in which role you are most interested in.
Please send the application form and your CV to hr@goodlab.hk to apply.
Application deadline: 24 April 2020
Shortlisted candidates will be notified for an interview.

For any inquiries, please contact hr@goodlab.hk.

We hope to have you on our team in this journey of social impact creation!

Beatrice Shing

Chief of Engagement

Beatrice has always been keen to explore the rich culture and hidden stories in her neighbourhood, that she believes understanding people and their everyday lives is the key to dissecting social problems and fostering social change. This belief now drives her work at Good Lab, where she dedicates herself to drive human-centric innovation in public sector, as well as in local communities.

Prior to joining Good Lab, Beatrice has contributed to multiple cultural research and community sustainability projects which spanned a range of topics, from local history and cultural heritage conservation to urban renewal, community planning to social inclusion. In her advocacy for participatory planning, she also managed a number of public engagement consulting projects, where she synthesised and analysed public opinions on public facility development plans and proposed public policies.

Beatrice graduated from the University of Hong Kong and holds a BA degree with a Major in Chinese Language and Literature and a Minor in Comparative Literature.

Her other identities include independent concert curator and webzine editor.

Christy Ko

Senior Innovation Associate

Inspired by the Chinese Taoist classic “Tao Te Ching”, Christy believes the greatest virtue is like water, that it “nourishes everything but contends for nothing”.

Aspiring to build a better society, Christy made a career move after working in the field of Corporate Communications for years. She has been exploring the possibility of social innovation with Good Lab, in particular, advancing the avant-garde approach of community and stakeholder engagement in several flagship projects in public service innovation.

Outside of work, you will find Christy at home and in playgrounds learning from and growing with her kids who enlighten her every day with their creativities. She holds a BA in English for Professional Communication from City University of Hong Kong and a MSc in International and Public Affairs from the University of Hong Kong.

Monique Ho

Communications and Digital Specialist

If there’s one thing that treads through Monique’s eclectic professional experiences, it’s her vision of making the world a stronger, more sustainable place for everyone through technologies, empathy and respect.

An award-winning chartered management consultant in the UK, Monique has extensive experience in corporate strategy, cybersecurity, data and digital transformation in both public and private sectors. In her past exploits, she led global corporate incubators to develop new revenue streams, worked with teams and senior management to explore new tools, and empowered staff to lead.

Her initial venture into the consulting business stems from her distinct perspective on problem-solving. Graduated from Imperial College London with a science background, she sees problem-solving as a structured process rooted in empathy, a value she holds in high esteem. That is why she has been an avid practitioner of Design Sprints and Design Thinking.

Outside of work, Monique wears many hats – she is an MBA student, she mentors young entrepreneurs, career-switchers, and women in STEM, helms her own webinar BA Slash (BA/), runs a debating app, and occasionally hacks into “stuff”. These are all part of her commitment to building and empowering a community of professionals for the benefit of society.

As for the rest of her time, Monique enjoys hiking and a range of water sports.

Next time you see her, share your stories or check on her favourite biomolecules in human bodies. She will love it!

Rachel Yan

Chief of Staff

A tri-sector athlete always hungry for new perspectives, Rachel’s career traverses the public, private and social sectors. She was a strategy & sustainability consultant for MNCs & iNGOs, Senior Manager in CSR & Sustainability at a listed company, and previously Co-founder of Jockey Club Make a Difference Social Lab, Hong Kong’s first non-profit public service innovation lab that brings together citizens and civil servants to co-design user-centric public services.

Rachel believes society is the result of our collective imaginations. She enjoys inspiring people to be social architects, to imagine and create the changes they want to see. She is a seasoned trainer in design thinking and social innovation where she coaches teachers, students and startups to cook up creative, collaborative solutions for a better world.

Rachel held a BA(Hons) in Philosophy and an Mphil in Comparative Literature from the University of Hong Kong. When not working, she spends her time on the yoga mat, at the potter’s wheel or sailing against the wind.

Ling Yu

Project Administrator

Like many of us when we were growing up, Ling often questioned the way things work in society. Her interest in social science dates back to her high school years when she first engaged in conversations around social issues. She, later on, took this curiosity into her university studies, where she pursued a major in Public Policy and Politics at the City University of Hong Kong.

She believes the world’s problems are too complex to be solved by a single approach. Yet, society has been approaching social issues the same way it did in the past decades — we have taken a top-down approach, which has rarely, if ever, proved to be a complete cure. So when she was exposed to the endless possibilities of social innovation and participatory design at Good Lab, she figured it may be a way to bring new insights to this current deadlock we are facing.

Outside of work, Ling loves to join different cultural guided tours and enjoys walking around Hong Kong. As she sees it, it’s important for her to understand the culture of the city she calls home. If you have participated in any interesting tours, feel free to shoot her your recommendations!

Christy Chiu

Communications Officer

A wordsmith and a nature enthusiast, Christy loves telling stories, and helping others tell theirs. Starting her career as a journalist and having her stint in the startup world working as a content marketer, she has published stories on a diverse range of topics from social innovation, healthcare to sustainability and social equality.

Few years into her career, she has become a convert of the power of storytelling in driving civic participation. As she sees it, storytelling involves moving beyond individual stories to include the connections made within the wider community. It is about creating stories for others to respond to and act upon common interests to effect positive changes in society.

This passion for social change also saw her volunteering in a number of community research projects pertaining specifically to the building of a sustainable city and environmental awareness — two causes close to her heart.

In these efforts, she realised her desire to further her interest and experience in the civic participation process, which ultimately led her to the role she has today at Good Lab.

Professional aspirations aside, Christy enjoys staying active and loves to fill up her weekends with hikes, wake surfing, and more. Her newfound interest is in aerial art!

Christy is a graduate of the Chinese University of Hong Kong, where she earned a bachelor’s degree in English. Prior to her graduation, she spent a soul-searching year in Sweden as an exchange student studying history and cultural studies.

Good Lab Internship Programme (GLIP) － Summer 2020

Good Lab Internship Programme (GLIP) is 8 weeks of immersive learning experience and exposure to social innovation. We are looking for enthusiastic spirits with interest in supporting our social consulting projects, communications, and research development.

Role Description －Research Intern

Good Lab is looking for a Research Intern to be an integral part of our research team to:

Conduct social innovation research on topical issues relevant to challenges faced by Hong Kong today;
Contribute to building evidence-based thought leadership on social and public sector innovation; and
Help inspire more changemakers through assisting the design and delivery of innovation training.

What We Offer:

Programme Details:

Internship period: 15 June 2020 － 7 August 2020
Duration: 8 weeks
Expected working hours: 10:00 － 18:00
Working schedule: Monday to Friday, working on weekends may be required subject to project schedule.
Salary: Allowance will be provided.

Hear More from Our Past Interns:

Click here for more stories from our past interns!

Requirements:

Full-time undergraduate/postgraduate students in any discipline
Keen interest in social innovation, social issues and human-centred design
Team player with a “can-do” spirit
Ability to take initiatives in a dynamic and collaborative project environment
Strong sense of responsibility and ability to manage coordination work
Proficiency in both spoken and written English and Chinese
Excellent command on MS Office
Working knowledge of design software would be a plus

How to Apply:

If you hope to explore more about social innovation this summer, please download and complete the application form here. In the application form, we also hope that you can prepare a short motivational statement and indicate your preference in which role you are most interested in.
Please send the application form and your CV to hr@goodlab.hk to apply.
Application deadline: 24 April 2020
Shortlisted candidates will be notified for an interview.

For any inquiries, please contact hr@goodlab.hk.

We hope to have you on our team in this journey of social impact creation!

Gumgum

Project Director

Gumgum believes that in the post-Covid world, social innovation is one of the most powerful remedies to heal divides and injustices caused by greed and inequality, and to rebuild more empowering and resilient communities. The buzzword is “change” – yet, systemic change and mindset change is a dialectic process, and that is what social innovation is about.

Gumgum is a cross-disciplinary cultural advocate who has accumulated knowledge, built social networks and human connections by working in different fields – as a social innovation project director at Good Lab (JC YouthCreate), a gender/culture lecturer in various universities, a radio host at RTHK, an editor, an arts administrator and former District Councillor in Wanchai. She is also currently a Director of Hong Kong Children’s Musical Theatre.

Gumgum earned a BFA in Communication Arts (NYIT), an MPhil studying women and enlightenment in Buddhism (CUHK), and a Ph.D. researching on the relationship of community building and coloniality (HKU).

Above all, Gumgum is a singer-songwriter and a fiction writer.

Senior Project Manager

About Good Lab

Good Lab is a leading social innovation consultancy in Hong Kong. We are a think-and-do-tank and focus on the social and public sectors – with a mission to bring different minds and actions together for change. Since 2012, we have been working at the intersection of civil society, NGOs, government, and businesses to foster cross-sector collaboration and facilitate co-creation through design thinking. We design and implement social innovation projects and training programmes to raise awareness and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of youth empowerment, social and community design, civic engagement, service innovation, environmental sustainability, and social venture incubation.

We are now looking for a Senior Project Manager to strategise and lead our growing and exciting array of new projects and partnerships.

About Senior Project Manager

As a social consultant at Good Lab, your typical day can involve the following – making phone calls to community members, dissecting information gathered from public engagement activities you designed and facilitated, researching new trends and perspectives in social innovation, co-creating actionable solutions with stakeholders to address community issues…most probably not sequentially but simultaneously. But that also means you will have the opportunities to get very hands-on in every stage of the projects and that work is rarely boring. Every day here, we as changemakers, learn a little something new about our city of Hong Kong and how it can be better designed and run for the people in it.

We are now looking for someone who already looked up the definition of social innovation and is keen to experiment it here in Hong Kong. Specifically, we want a person who is comfortable with managing small teams to plan and deliver consulting projects in the social and public sectors. This person gets to set the tone of how the project team engages with its stakeholders, ranging from youth and elderly to government agencies, as well as organisational partners. Most importantly, we need this person to be able to articulate Good Lab’s vision for the project and flex creative muscles to implement it with the aim to design innovative, user-centred, and grounded solutions in response to the needs of communities and people.

Your Role as Senior Project Manager – Our Project Leader

Design and lead large-scale social innovation projects with project partners and collaborators to co-create solutions and deliver lasting impact for local communities;
Build empathy with stakeholders and lead them through an innovative process of co-creation underpinned by design thinking;
Assume project management responsibilities including, for instance, project scoping, public engagement planning, budgeting, co-creation workshop design, data capture and analysis, as well as partner & stakeholder management;
Lead and coach teams of high-performing, passionate social consultants to align priorities, set directions, and collectively achieve purposeful goals in creating social value;
Identify pain points and aspirations of stakeholders through ethnographic research and community outreach; co-create grounded solutions to social problems based on analysis, experience, and judgement;
Produce high-quality deliverables – such as reports, presentations, design prototypes, and events – to articulate and illustrate insights and recommendations of actionable solutions;
Build relationships and instil confidence in project partners and stakeholders as their trusted collaborator and advisor;
Comprehend and keep up-to-date on industry trends of social innovation, leading perspectives and practices, as well as local and international cases; and
Identify new partnership opportunities and develop innovative forms of collaboration to tackle pressing issues in the social and public sectors of Hong Kong.

Requirements

Bachelor’s degree or above in social sciences, arts, management, humanities, or related disciplines;
Minimum six (6) years of experience in project and/or programme management in a leader capacity; experienced in managing collaboration with external partners, organisational clients, and/or community stakeholders;
Experience in innovation and/or business consulting, user research, community engagement, public service and administration, social entrepreneurship, or related work would be a strong advantage;
Strong analytical and problem-solving competence with a commitment to high-quality service delivery;
Demonstrate the ability to juggle multiple work priorities, attention to details, and outstanding organisational skills;
Excellent communications and interpersonal skills with the capacity to motivate and lead with enthusiasm, drive, and effectiveness;
Demonstrate the ability to partner and interact professionally with stakeholders of diverse backgrounds and interests;
Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
Experience in digital marketing, social media management, and/or copywriting would be a strong advantage;
Excellent command on MS PowerPoint and Word;
A motivated team player with the ability to take initiatives in a dynamic and collaborative project environment;
An outgoing character with a proven track record of partnership development would be an advantage; and
Be able to work on weekends and flexible hours for specific Good Lab functions when required.

Candidates with less experience may be considered for a Project Manager position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

Project Manager (Training)

We are looking for a Project Manager to manage an exciting array of training programmes. The Project Manager (Training) will be working with our Director of Training to design, coordinate and deliver training to a wide spectrum of partners.

Working within a small team, the goals of all our training programmes are to encourage, educate and equip leaders in their respective sectors with tools and processes to create positive change in their organisations and the society at large. You’ll be exposed to a variety of challenging opportunities, arranging bespoke and engaging workshops for private and public sector clients and coordinating insightful dialogues between multiple stakeholders in different communities. This position will allow you to be engaged in the whole process, from developing the proposal, designing the training programme, liaising with the client and then executing it in the field. You’ll get a multifaceted understanding of the complex social issues in Hong Kong and attempt to curate experiences that will create solutions for them.

‘I learned more in my first two months at the Good Lab than I did for a whole year in my last job.’ — quote from a team member.

Work You’ll Do:

Manage and curate training programmes to deliver a superior learning experience, including programme planning, training design, budgeting, presentation development, and delivery;
Be part of the facilitation team that is delivering the training, where appropriate;
Conduct research on international and local cases of social and public sector innovation and synthesise insights and learning points;
Deliver high-quality training deliverables, including (but not limited to) presentation materials, facilitation tools, and training reports, etc.;
Identify training opportunities and learning needs that drive values for our clients;
Develop relationships, establish credibility with and instil confidence in clients as their trusted trainer in design thinking and human-centered innovation;
Comprehend how the client’s organisation works and keep up-to-date on industry & sector trends, leading practices, and relevant cases;
Engage with different partners in our network to support the delivery of training programmes;
Support business development in identifying and pitching for potential training initiatives; and
Support other social innovation consultancy projects and Good Lab functions when required.

Your Role as a Training Manager:

Understand training objectives of clients and align the design of training programmes to learning outcomes;
Influence clients and teams positively, and establish confident relationships with training partners;
Deliver exceptional services of innovation training, whilst inspiring participants to be change-makers; and
Embrace and live Good Lab’s purpose and values of enabling social innovation in Hong Kong.

Requirements:

Bachelor’s degree or above in social sciences, journalism, education, management, or related disciplines;
Minimum four (4) years of experience in training, research and/or project management;
Experience in public sector innovation, social innovation, public administration, social entrepreneurship, and/or related work would be an advantage;
Solid research skills and understanding of design thinking/human-centered design with high commitment to quality client services;
Demonstrate ability to juggle multiple work priorities, attention to details and outstanding organisational skills;
Excellent communications, interpersonal and stakeholder management skills to interact with clients in a professional capacity;
Excellent command on MS PowerPoint and Word;
Excellent proficiency in both spoken and written English and Chinese (fluency in Mandarin would be an advantage);
Outgoing character with a proven track record of business development would be an advantage;
Self-motivated team player with the ability to take initiatives in a dynamic and collaborative environment; and
Be able to work on weekends and flexible hours for specific Good Lab functions when required.

Candidates with less experience may be considered for a Project Officer (Training) position. Interested applicants please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purposes only and personal data of unsuccessful applicants will be destroyed after 12 months.

Project Officer / Project Assistant

About Good Lab

Good Lab is a leading social innovation consultancy in Hong Kong. We are a think-and-do-tank and focus on the social and public sectors – with a mission to bring different minds and actions together for change. Since 2012, we have been working at the intersection of civil society, NGOs, government, and businesses to foster cross-sector collaboration and facilitate co-creation through design thinking. We design and implement social innovation projects and training programmes to raise awareness and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of youth empowerment, social and community design, civic engagement, service innovation, environmental sustainability, and social venture incubation.

We are now looking for a Project Officer / Project Assistant to support our growing and exciting array of new projects and partnerships.

About Project Officer / Project Assistant

As a social consultant at Good Lab, your typical day can involve the following – making phone calls to community members, dissecting information gathered from public engagement activities you designed and facilitated, researching new trends and perspectives in social innovation, co-creating actionable solutions with stakeholders to address community issues…most probably not sequentially but simultaneously. But that also means you will have the opportunities to get very hands on in every stage of the projects and that work is rarely boring. Every day here, we as changemakers, learn a little something new about our city of Hong Kong and how it can be better designed and run for the people in it.

We are now looking for someone who already looked up the definition of social innovation and is keen to experiment it here in Hong Kong. Specifically, we want a person who is comfortable with working within small teams to drive the delivery of consulting projects in the social and public sectors. This person gets to manage and engage with stakeholders, ranging from community members to design professionals, as well as organisational partners. Most importantly, we need this person to be a changemaker with a collaborative mindset who is always willing to flex the creative muscles to design innovative, user-centred, and grounded solutions in response to the needs of communities and people.

Your Role as Project Officer / Project Assistant – Our Social Consultant

Implement social innovation projects with project partners and collaborators to co-create solutions and deliver lasting impact for local communities;
Build empathy with stakeholders and lead them through an innovative process of co-creation underpinned by design thinking;
Assist in project management activities including, for instance, project scoping, public engagement planning, budgeting, co-creation workshop design, data capture and analysis, as well as partner & stakeholder management;
Collaborate within small teams of high-performing, passionate social consultants to collectively achieve purposeful goals in creating social value;
Identify pain points and aspirations of stakeholders through ethnographic research and community outreach; co-create grounded solutions to social problems based on analysis, experience, and judgement;
Produce high-quality deliverables – such as reports, presentations, design prototypes, and events – to articulate and illustrate insights and recommendations of actionable solutions;
Build relationships and instil confidence in project partners and stakeholders as their trusted collaborator and advisor;
Comprehend and keep up-to-date on industry trends of social innovation, leading perspectives and practices, as well as local and international cases; and
Support development of partnerships and new forms of collaboration to tackle pressing issues in the social and public sectors of Hong Kong.

Requirements

Bachelor’s degree or above in social sciences, arts, management, humanities, or related disciplines;
Minimum two (2) years of experience in project and/or programme delivery in collaboration with external partners, organisational clients, and/or stakeholders;
Experience in innovation and/or business consulting, user research, community engagement, public service and administration, social entrepreneurship, or related work would be a strong advantage;
Strong analytical and problem-solving competence with a commitment to high-quality service delivery; solid skills in quantitative and/or qualitative research;
Demonstrate the ability to juggle multiple work priorities, attention to details, and outstanding organisational skills;
Excellent communications and interpersonal skills with enthusiasm, drive, and effectiveness;
Demonstrate the ability to collaborate and interact professionally with stakeholders of diverse backgrounds and interests;
Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
Excellent command on MS PowerPoint and Word;
A motivated team player with the ability to take initiatives in a dynamic and collaborative project environment; and
Be able to work on weekends and flexible hours for specific Good Lab functions when required.

Candidates with less experience may be considered for a Project Assistant position.

To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.

Hedda Ngan

Hedda began her social impact journey as a volunteer in Sweden tutoring refugee students. Through hearing these young people’s stories of leaving home to seek safety in a foreign country, she learnt that regardless of the different backgrounds we come from, what we’re seeking is the same. Such also, is the beauty of social innovation – although the problems each society faces may be similar, there is a spectrum of possibilities in how we tackle them when we work with different people to co-create solutions. After working in the asylum seeker space for six years, Hedda journeyed on to explore other ways of looking at societal challenges and is currently coordinating the design thinking training program at Good Lab. When she’s not building PowerPoint decks, she’ll be pretending to be a hipster at the local café or trying to convince friends to binge watch a Scandinavian detective series.

Hedda holds a BA (Linguistics) from The University of Melbourne and is currently studying a Masters in Social Impact.

Wing Yu

Project Officer

Wing is particularly interested to focus on engaging youth to propel community change. She believes that passion and creativity are crucial for social innovation, and both of which are what young people can fulfil. Having infinite potential, the youth are just waiting for a platform to perform – and their own community is the best place to start with.

Outside of Good Lab, Wing mentors a group of kids at church, who motivate her to keep looking for new solutions and methods to mentor in order to better engage with them and unleash their full learning capacity. She is keen on exploring different communities with young people, building social networks, and creating real impact for Hong Kong.

She received her Bachelor of Arts in Cultural Studies at Lingnan University, where she was inspired to explore and commit to her own community more.

Stephany Mak

Project Officer

Stephany believes in the value of design, and that a good design that places an emphasis on user needs can change people’s daily experiences and even their lives, bringing positive impacts to the world. That’s why she is passionate about exploring and creating human-centred design, an innovative and strategic problem-solving approach that focuses on the human perspective. To her, that is also the key to overcome social challenges nowadays, which involve various deep-rooted problems and people with different backgrounds and beliefs.

Stephany has developed her career in the non-profit sector since she graduated with a bachelor’s degree in History and Comparative Literature from the University of Hong Kong. Before she joined Good Lab, she worked in various non-profit organisations across the fields of education and design promotion.

Stephany enjoys learning and discovering new things in her leisure time, from travelling to meeting a new friend, and from watching a great movie to learning a new language.

Douglas Cheng

Project Officer

Douglas is an intercultural communicator. Graduated from the School of Communication at Hong Kong Baptist University, he loves igniting unusual social initiatives with people across cultures and sectors – be it creating colourful balloon-arts with deaf and hearing youths, or formulating mind-blowing community projects with experts and villagers.

Douglas is a purpose globetrotter. Exploring offbeat places which he cannot even type without a spellchecker, he treasures the moments interacting with locals more than chilling out on the beach with a beer (actually, he enjoys that quite a bit too). From kebab vendors to fellow train passengers, he believes every single person he has connected with will give him some inspirations.

Douglas is a long-distance runner. He puts one foot in front of the other for hours on end. It seems purposeless and boring, but he learns most from it – believe in dreams, never give up, and things will turn out for the best.

Lydia Sung

Project and Communications Manager

“Everything you can imagine is real.”

Lydia finds social innovation fascinating – as it often involves collaboration among the most unusual suspects, turning the unthinkable into reality. She reckons such synergy would tap into resources of different sectors and lead to fresh solutions to the city’s, as well as the world’s many socio-political deadlocks.

She likes to think of her career as a zig-zag journey of challenge. Prior to joining Good Lab, she was a reporter and TV producer at a fast-paced newsroom for about two years. There she worked on feature stories about a myriad of current affairs, from civil society’s utilisation of vacant spaces to low-income families with children with special learning needs. And before that, for her first job out of school, she worked for the government as an officer for a taste of public administration.

Since her years at university, Lydia has taken an interest in urbanism and the built environment. She is curious about the interplay between urban landscapes, communities, and other key actors in the city－or essentially: what does it take to create interesting cities and more importantly, make her home Hong Kong a more livable city through making a difference on local urban spaces? In 2016, she co-founded with her friends at The University of Hong Kong the “Future City Summit”－now an annual convention that gathers local and regional changemakers for conversations on making cities better.

Outside of work, Lydia enjoys taking strolls in the streets of Hong Kong. She also reads a lot of novels and short stories. And above all, she is a food lover so do not hesitate to ask her for restaurant recommendations.

Lydia holds a bachelor’s degree in Journalism from The University of Hong Kong, majoring in both Journalism and Politics & Public Administration.

Etienne Tse

Administrative and Accounting Officer

Etienne, with her training in History at Lingnan University, regards innovation as crucial in all time – as we witness the failure of the old fashioned and the success of the innovators throughout the course of history. She believes social innovation can transform the society with a positive impact through collaborations and dialogues in the communities, and everyone can take initiatives to be a changemaker while influencing each other. She is also concerned about a range of social problems, particularly human rights and environmental issues.

Before joining Good Lab, Etienne developed her career in the non-profit sector of Hong Kong and had spent two years working at a retail business in London. She enjoys travelling, going to the theatre and gym for leisure.

Duncan Ma

Project Consultant

With a sociological mindset developed during his undergraduate study at the University of Hong Kong, Duncan is never satisfied with the “status quo” and any “cliché” solutions to the current problems. Rather, he is keen to explore possibilities and to discover unconventional outcomes.

Duncan believes the best way to understand a community is to walk into it and talk to the people there. So, please talk to him when you see him around! His community-focused journey started from his 10-year-long commitment to volunteering for mentally challenged persons since his secondary school years. He is also a member of the Youth Development Commission, providing youth empowerment advice to the government.

Prior to joining Good Lab, Duncan worked as an evidence-based researcher on various social issues. It is his aim to extend his experience from collecting facts and views from the crowds to providing insightful and user-centric solutions for the community.

Alexa Li

Project Manager

Alexa believes “human values are catalysts of social innovation”. To her, users’ needs are the “why”, and co-creation with users are the “how”, for social solutions.

To answer these “why’s” and “how’s”, Alexa dedicates her 9 to 6 life to meeting and working with people from everywhere – youth centres on the Hong Kong Island, universities in Kowloon, rural villages in New Territories – to unleash their imagination of their communities.

Prior to joining Good Lab, Alexa delivered a series of educational programmes for local primary schools and community centres, strengthened the literacy development of more than 1,200 students from low-income families

Outside of work, you will find Alexa in libraries, coffee shops or hiking trails. She holds a BSc in Economics from the University of East Anglia and a MSc in Development Management from the London School of Economics and Political Science.

Elizabeth Wan

Project and Communications Manager

Elizabeth is a believer in humanity and equality. As a graphic designer, social activist, scuba diver and a podcast junkie, she is always hungry for knowledge and wisdom in life. She believes in the goodness of people and that a well-lived life comes down to being authentic. She is most fulfilled when channeling her passion into advocating social change and making the world a better place for everyone.

Having dipped her hands in the fields of social advocacy at numerous NGOs, social enterprises, advertising and design agencies, Elizabeth dedicates her career to curating cross-sector campaigns for social justice and environmental movements. She is also skilled in strategising public and stakeholder engagement initiatives and empowering communities through awareness-building.

She received her BaH of Arts in Communication & Graphic Design from the University of Leeds. Her degree programme gave her unique perspectives in understanding the cultural texture of society, and equipped her with a creative spirit that touches everything she does.

Warren Luk

CEO

Warren believes that everyone can be a changemaker and collaboration is fundamental to the creation of lasting social impact and a positive vibe in our community.

Since joining Good Lab in 2017, Warren has been overseeing the organisation’s diverse portfolio of social and public sector innovation projects to blend stakeholder engagement with the co-creation of user-centric solutions. He has also been instrumental in forging new cross-sector partnerships between the civil society, non-governmental organisations and government agencies to strategise and implement large-scale innovation projects through design thinking. In addition, Warren has led numerous start-up incubation programmes and training to inspire and coach young changemakers at universities and in local communities.

Warren is committed to public services and currently serves as a member of the Advisory Committee on Enhancing Self-Reliance Through District Partnership Programme under the Home Affairs Department. The programme aims to promote sustainable poverty prevention and alleviation efforts to strengthen the self-reliance of socially disadvantaged groups through seed grants and advisory for social enterprises in Hong Kong.

Prior to joining Good Lab, Warren was a management consultant specialised in corporate strategy and operations with substantial international experiences in the UK, US, and across Asia. He holds a bachelor’s degree in Economics from UCL and is a LUMA Institute certified practitioner of human-centred design as well as a certified Project Management Professional (PMP).

Besides social innovation, Warren is passionate about performing arts with a keen interest in a cappella music and musical theatre. He loves performing on stage and has been involved in various public concerts and musical productions in Hong Kong and the Greater Bay Area.

Kelvin Cheung

Director of Training

Kelvin swims in innovation and loves challenging the status quo to create a better tomorrow. He got his start by setting up FoodCycle, a non-profit that is now in 40 locations in the UK. He’s run a small foundation that incubates start-up innovators and continues to mentor social innovators. He strives to be a constant learner, bringing the knowledge to others in the sector. However, he admits right now he learns most from his two years old daughter, who constantly ‘challenges the status quo’ herself, and reminds him to always be seeking and asking questions. He is married, with a daughter and 3 bicycles, and rides to work when he can.

Kelvin holds a BaH of History from Queen’s University, Canada, and a MSc in International Development from the School of Oriental and African Studies in London, but admits that a lot of his knowledge has been learnt ‘on the go’. He is an experienced public speaker and trainer, having had 15 years’ experience speaking very loudly as an indoor spinning instructor. He’s spoken internationally on a variety of topics including youth development, innovation and social entrepreneurship and currently advises several non-profits in Hong Kong.

Ada Wong

Executive Chair, Good Lab
Chairperson, Make A Difference Institute
Director, Hong Kong Institute of Contemporary Culture
Supervisor, HKICC Lee Shau Kee School of Creativity

Ada has led a varied career as solicitor, educator, social innovator and civil society figure. She is a staunch advocate of social innovation, creative education and cultural development.

Ada founded the Hong Kong Institute of Contemporary Culture (HKICC), a unique non-profit cultural organisation of which the mission is advocating education innovation and a creative civil society. Among other projects, HKICC founded in 2006 the HKICC Lee Shau Kee School of Creativity, a future-looking senior secondary school dedicated to nurturing creative and artistic talents.

In 2010, Ada founded the Make A Difference (MaD) initiative, a regional collaborative platform — where one explores creativity for good, meet cross-disciplinary changemakers and where different sectors synergise for innovative solutions to social challenges. In 2012, she founded Good Lab, which became an important hub where minds and actions meet in the social innovation ecosystem. Good Lab is also a cross-sector capacity builder and currently, consultancy in its new phase, to bring about innovative solutions for a more community-oriented and equitable Hong Kong.

Invited by the Mayor of Seoul, Mr Park Won-soon, Ada has been serving as a member of his “Advisory Group for Seoul Innovation” together with social innovation leaders around the world since 2016.

Ada was an elected member of the Urban Council and Wan Chai District Council between 1995 and 2008 with the final four years as Chairperson of the Wan Chai District Council. Ada has also facilitated the setting-up and development of key arts education organisations and social enterprises in the past 20 years. In addition to the above, she is Founder of the Hong Kong Children’s Musical Theatre, Vice Convenor of the Social Enterprise Summit, Director of Big Silver Community and Social Careers, and one of the founding members of Dialogue in the Dark (Hong Kong). At Ednovators, where she leads as Director, Ada is the chief designer and facilitator of a teachers innovation programme called Innopower. The programme is funded by the Hong Kong Jockey Club Charities Trust with Ednovators as curator and partner.

She received her BA (Hons) from Pomona College, California USA, and M Ed from the University of Hong Kong. She is an Honorary Fellow of the Hong Kong Baptist University, Lingnan University and The Education University of Hong Kong respectively.

Francis Ngai

Founder and CEO, Social Ventures Hong Kong

Leaving social issues to nonprofits or the government alone is not working anymore. Francis believes a hybrid, a middle ground is needed. His goal is to redefine business success and bring together more people to re-imagine cities and pursue big dreams to make a difference to communities.

Francis is an entrepreneur and venture philanthropist. He is the Founder and CEO of Social Ventures Hong Kong (SVhk), a venture philanthropic organisation, and co-founded several Hong Kong social enterprises, including Green Monday, RunOurCity and Playtao Foreverland. He currently serves as a Board Member of the Asia Venture Philanthropy Network. He has also served as a visiting university lecturer on social entrepreneurship and innovation. He has also delivered talks at events hosted by TEDxYouth@HongKong, the Harvard Club Hong Kong, USAID, Social Enterprise Summit, the Asia Future Enterprise Forum and UK Trade & Investment.

Francis was recognised as The Purpose Economy’s 100 Asia Pioneers in 2014, a Young Global Leader of the World Economic Forum in 2012 and chosen as one of Hong Kong’s Ten Outstanding Young Persons in 2011.

Other than all the contributions he has made in the social innovation sector, he is also an avid marathoner. Francis completed The North Pole Marathon in 2013 and the 250-km Gobi March of the 4 Deserts race series in 2012.

Patrick Cheung

Founder & CEO, Jade Club
Co-Founder, Dialogue in the Dark (Hong Kong)
Founder, Brain Health Institute
Chairman, Social Impact Fellows
Task Force Member, Social Innovation and Entrepreneurship Fund

Today, the world is facing complex problems – our economic, social and legal systems, hindered by dated practices and infrastructure, can hardly catch up with the rapid changes brought by technological and scientific advancements. This results in serious issues such as global warming, poverty, social exclusion, and the list goes on. Patrick, however, believes there must be another way to work towards a more responsible, sustainable and inclusive way of living.

Patrick never shies away from challenges in life. Rather, he enjoys tackling some of the seemingly unsolvable social issues and achieves genuine impact at scale. After selling his flexible packaging business, he started a new chapter in life in social entrepreneurship, paying particular care to the disadvantaged groups in the community. In 2009, he brought the world-renowned Dialogue in the Dark (Hong Kong) to Hong Kong – harnessing the transformative power of social innovations, Dialogue in the Dark (Hong Kong) gained an unprecedented success and achieved financial sustainability without donations and government funding. In 2011, he founded Water Drops Foundation to promote social innovation for elderly services. In 2012, he established the Jade Club, a social enterprise specialised in elderly programmes with a sustainable business model. Patrick is also one of the founding directors of Hong Kong Social Entrepreneurship Forum, a leading social entrepreneurship platform in Hong Kong.

In his spare time, Patrick enjoys reading, interacting with people and nurturing young talents.

KK Tse

Co-Founder, B Lab HK & Macau
Co-Founder, Dream Impact
Co-Founder & CEO, Education for Good
Founding Chair, Hong Kong Social Entrepreneurship Forum
Co-Founder, Dialogue in the Dark (Hong Kong)
Founding Chair, Social Investors Club
Founding Chair, Social Impact Fellows

Today’s biggest social innovation challenge is reinventing capitalism. Human civilisation, Mother Earth and future generations depend on its success. That is why KK has devoted his career to help build the B Corp movement to accelerate capitalism’s transformation.

After retiring from senior executive posts, KK changed his field to social innovation and soon became one of the most renowned in the sector. In 2012, he founded Education for Good with the social cause to “inspire everyone to become a changemaker and enable every business to become a social business”. Providing training programmes and other support, the institution is dedicated to promoting social entrepreneurship and social innovation. He is also the Co-Founder of Dialogue in the Dark (Hong Kong). He demonstrates a business success that a social enterprise can survive and prosper without subsidies.

Apart from that, KK has been actively working on social entrepreneurship related publications. He shared stroies of his innovation endeavour as well as his corporate management experience including 《新愚公移山：十個社會企業創業者的故事》(2007), Everyday Legends: Stories of 20 Great UK Social Entrepreneurs《社會企業妙點子》(2008) and《公益創業: 青年創業與中年轉業的新選擇》. He has been the Founding Editor of the biweekly Social Entrepreneurs Newsletter published electronically since June 2007.

Amidst his busy schedule, he always manages to reclaim mental space to play golf and tennis regularly. He also enjoys taking long breaks in New Zealand, travelling on his boat to remote areas. The peace and tranquility is what he needs to stay sane and sober.

Vincent Wong

Founder & CEO, Solution-On-Wheels

Innovation is the reconciliation of opposing forces. In a city full of dilemmas, Vincent believes social innovation is the only way out, and “solution journalism” is what he is passionately advocating for.

He founded Solution-On-Wheels, a social enterprise promoting solution journalism in Asia, to explore and analyse solutions in the news to solve complex, often intractable, social issues. He aspires to create a positive mindset shift for news professionals – to present social issues through a “solution frame” rather than a “problem frame”, focusing on the practical and human elements of social innovation to allow some of the most divisive views to co-exist in harmony, facilitating constructive dialogues in the community.

Vincent has been trained to think creatively and critically ever since he was young, and he is dedicated to galvanising public, corporate and non-profit partners with the spirit of social innovation. He started his career at Ogilvy & Mather Advertising, and joined the HKSAR Government until 2000. As Administrative Officer, he worked on issues around town planning and social welfare, and had a deep understanding of contending interests across sectors.

Vincent was the Director of Strategic Planning at Hong Kong Commercial Broadcasting Company. He is currently hosting the radio programme “Our Way Out” on Commercial Radio One and television programme “Open Mind” on Open TV. His book, Macro-creativity, was recognised as “Hong Kong Good Book” in 2005, followed by the launch of The Transformation of Hong Kong in 2012. Vincent received his MBA from the University of Cambridge and an LL.B. from the University of London.

Kim Salkeld

Former Head of the Efficiency Unit, HKSAR Government

“If technology continues along its present course, ignoring the needs of the poor and showering benefits upon the rich, the poor will sooner or later rebel against the tyranny of technology and turn to irrational and violent remedies.” That was written in 1997 by scientist and thinker Freeman Dyson. It accords with Kim’s own reflections on growing up in the UK and US and then living and working in Hong Kong through 40 years, but it raises the question of whether it is possible to divert the torrent of technology driven growth into paths that enrich and give hope to societies? The answer to that lies in innovation: innovation not in technology but in the ways we work together in society. Here again Dyson, a favourite writer, has thoughts to share: “In almost all the varied walks of life, amateurs have more freedom to experiment and innovate. The fraction of the population who are amateurs is a good measure of the freedom of a society”. So, one does not need to be a professional social innovator, it is a role that any of us can play.

Kim has worked as a barman, boatbuilder, factory-hand, warehouseman and archaeologist in the UK before coming to Hong Kong in 1980 and working for 37 years as a civil servant, ending his career running the Efficiency Unit and helping to set up the Social Innovation and Entrepreneur Development Fund. Now retired, he continues to take interest in how cities and societies work and how organizations share knowledge, listen and keep learning. He reads a lot, mostly historical studies and detective fiction, and paints miniature soldiers.

Elsie Tsui

Project Director, Hong Kong Social Enterprise Challenge, CUHK Center for Entrepreneurship
Adjunct Associate Professor, Department of Management, CUHK Business School, The Chinese University of Hong Kong

Elsie has extensive experience both as a corporate executive and a management consultant. She has worked for the Asia office of !What If? Innovation Company (now a part of Accenture), based in Shanghai. Specialising in innovation management, innovation capability building through Design Thinking, as well as organisation transformation strategy, she has led many high impact training workshops for the leaders from Fortune 500 companies across Europe and Asia. She has also conducted training sessions in Design Thinking for corporate clients and the non-profit sector in Hong Kong and mainland China.

During her time with ?What If!, Elsie was inspired by the pro bono work done by her colleagues at the London office, which involved applying Design Thinking in creating innovative solutions to solve female circumcision issues in Africa. Understanding the potential impact of social innovation beyond the paradigm of social welfare, Elsie decided to understand more about social entrepreneurship and social innovation by pursuing her doctoral degree in this subject.

Before starting her consulting career, Elsie has worked for Coca-Cola China as the deputy head of the Public Affairs & Communications function. With her passion for teaching, she is now teaching at CUHK Business School. Subjects she teaches include Strategic Management, Social Entrepreneurship and Impact Investment, Design Thinking, and CSR. Meanwhile, she also runs an acceleration program to groom young generation social entrepreneurs in Hong Kong.

Elsie holds an MBA from the Judge Business School, University of Cambridge, UK. She has received a doctoral degree from Grenoble School of Management, France. As a half Thai who has spent her childhood in different countries, Elsie enjoys cross-cultural experience and has worked in Shanghai, London and briefly Athens. As a former drummer in a rock band, in addition to music, Elsie loves listening to podcasts (especially true crime genre) and leads discussion groups among amateur sleuths on thought-provoking (and sometime skin crawling) topics.

Erwin Huang

Co-Founder & Executive Chairman, DreamStarter
Associate Professor & Senior Advisor, HKUST
Vice-Chairman, Junior Achievement Hong Kong
Founder, Agent of Change Foundation
Chairman, VR Educate Ltd.
Chairman, Social Career
Deputy Chairman & Non-Executive Director, Tse Sui Luen Jewellery (International) Ltd.
Non-Executive Director, Sky Light Holdings Ltd.

Capitalistic business, a profit-making practice, may once have been viewed as unrelated to social improvement. But today, it becomes a growing collective force to tackle some of the most pressing social issues. Erwin believes that, with education and technology innovations, capitalism can be redefined and revitalised to offset economic, environmental and social inequality. For over thirty years, he has been a driving force in advocating changes in education and shaping the social enterprise ecosystem.

His true calling is, in particular, to cultivate the youth with the spirit of entrepreneurship and to actively seek out change. As Associate Professor and Senior Advisor at The Hong Kong University of Science and Technology, he teaches young people how to put innovation into practice; as the Vice-Chairman of Junior Achievement Hong Kong, he helps incubate the next generation of entrepreneurial talents. He also co-founded DreamStarter, a platform providing out-of-school experiences for youth to initiate their own dream projects. There, he nurtures school students to develop a positive mindset and a philanthropic spirit to serve the community via crowdfunding and crowdsourcing support.

Being a curious cat with endless energy, if he is not working on something new, he would likely be looking for new places to visit, new business model to try out, new gadget UX to explore. As the Chairman of VR Educate Ltd., he is dedicated to promoting VR eLearning in schools. To alleviate poverty, he founded Agent of Change Foundation, aiming to provide low-price high-quality daily necessities to the underprivileged. In the charity sector, he saw a pressing need for innovation in volunteerism and therefore, by serving as the Chairman of Social Career, he encourages the public to get involved in social causes by making use of information technology. On top of that, Erwin sits in various companies and Government advisory committees.

Interview with PILnet

Interview with PILnet

GL: How did you stumble upon this job?

GL: Could you tell us a bit more about what is pro bono legal service?

GL: But why is it that we seldom hear of this in Hong Kong?

GL: So that’s what you want to do with PILnet?

GL: Did you have any challenges in this process?