About Good Lab
Good Lab is a leading social innovation consultancy in Hong Kong. We are a think-and-do-tank and focus on the social and public sectors – with a mission to bring different minds and actions together for change. Since 2012, we have been working at the intersection of civil society, NGOs, government, and businesses to foster cross-sector collaboration and facilitate co-creation through design thinking. We design and implement social innovation projects and training programmes to raise awareness and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of youth empowerment, social and community design, civic engagement, service innovation, environmental sustainability, and social venture incubation.
We are now looking for a Senior Project Manager / Project Manager to lead our growing and exciting array of new projects and partnerships.
About Senior Project Manager / Project Manager
As a social consultant at Good Lab, your typical day can involve the following – making phone calls to community members, dissecting information gathered from public engagement activities you designed and facilitated, researching new trends and perspectives in social innovation, co-creating actionable solutions with stakeholders to address community issues…most probably not sequentially but simultaneously. But that also means you will have the opportunities to get very hands-on in every stage of the projects and that work is rarely boring. Every day here, we as changemakers, learn a little something new about our city of Hong Kong and how it can be better designed and run for the people in it.
We are now looking for someone who already looked up the definition of social innovation and is keen to experiment it here in Hong Kong. Specifically, we want a person who is comfortable with managing small teams to plan and deliver consulting projects in the social and public sectors. This person gets to set the tone of how the project team engages with its stakeholders, ranging from youth and elderly to government agencies, as well as organisational partners. Most importantly, we need this person to be able to articulate Good Lab’s vision for the project and flex creative muscles to implement it with the aim to design innovative, user-centred, and grounded solutions in response to the needs of communities and people.
Your Role as Senior Project Manager / Project Manager – Our Project Leader
- Lead social innovation projects with project partners and collaborators to co-create solutions and deliver lasting impact for local communities;
- Build empathy with stakeholders and lead them through an innovative process of co-creation underpinned by design thinking;
- Assume project management responsibilities including, for instance, project scoping, public engagement planning, budgeting, co-creation workshop design, data capture and analysis, as well as partner & stakeholder management;
- Lead and coach teams of high-performing, passionate social consultants to align priorities, set directions, and collectively achieve purposeful goals in creating social value;
- Identify pain points and aspirations of stakeholders through ethnographic research and community outreach; co-create grounded solutions to social problems based on analysis, experience, and judgement;
- Produce high-quality deliverables – such as reports, presentations, design prototypes, and events – to articulate and illustrate insights and recommendations of actionable solutions;
- Build relationships and instil confidence in project partners and stakeholders as their trusted collaborator and advisor;
- Comprehend and keep up-to-date on industry trends of social innovation, leading perspectives and practices, as well as local and international cases; and
- Identify new partnership opportunities and develop innovative forms of collaboration to tackle pressing issues in the social and public sectors of Hong Kong.
Requirements
- Bachelor’s degree or above in social sciences, arts, management, humanities, or related disciplines;
- Minimum six (6) years of experience in project and/or programme management in a leader capacity; experienced in managing collaboration with external partners, organisational clients, and/or community stakeholders;
- Experience in innovation and/or business consulting, user research, community engagement, public service and administration, social entrepreneurship, or related work would be a strong advantage;
- Strong analytical and problem-solving competence with a commitment to high-quality service delivery;
- Demonstrate the ability to juggle multiple work priorities, attention to details, and outstanding organisational skills;
- Excellent communications and interpersonal skills with the capacity to motivate and lead with enthusiasm, drive, and effectiveness;
- Demonstrate the ability to partner and interact professionally with stakeholders of diverse backgrounds and interests;
- Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
- Experience in digital marketing, social media management, and/or copywriting would be a strong advantage;
- Excellent command on MS PowerPoint and Word;
- A motivated team player with the ability to take initiatives in a dynamic and collaborative project environment;
- An outgoing character with a proven track record of partnership development would be an advantage; and
- Be able to work on weekends and flexible hours for specific Good Lab functions when required.
Candidates with less experience may be considered for a Project Manager position.
To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.