About Good Lab
Good Lab is a leading social innovation consultancy in Hong Kong. We are a think-and-do-tank and focus on the social and public sectors – with a mission to bring different minds and actions together for change. Since 2012, we have been working at the intersection of civil society, NGOs, government, and businesses to foster cross-sector collaboration and facilitate co-creation through design thinking. We design and implement social innovation projects and training programmes to raise awareness and tackle some of the most complex social issues faced by our society nowadays, particularly in the areas of youth empowerment, social and community design, civic engagement, service innovation, environmental sustainability, and social venture incubation.
We are now looking for a Project Officer to support our growing and exciting array of new projects and partnerships.
About Project Officer
As a social consultant at Good Lab, your typical day can involve the following – making phone calls to community members, dissecting information gathered from public engagement activities you designed and facilitated, researching new trends and perspectives in social innovation, co-creating actionable solutions with stakeholders to address community issues…most probably not sequentially but simultaneously. But that also means you will have the opportunities to get very hands-on in every stage of the projects and that work is rarely boring. Every day here, we as changemakers, learn a little something new about our city of Hong Kong and how it can be better designed and run for the people in it.
We are now looking for someone who already looked up the definition of social innovation and is keen to experiment it here in Hong Kong. Specifically, we want a person who is comfortable with working within small teams to drive the delivery of consulting projects in the social and public sectors. This person gets to manage and engage with stakeholders, ranging from community members to design professionals, as well as organisational partners. Most importantly, we need this person to be a changemaker with a collaborative mindset who is always willing to flex the creative muscles to design innovative, user-centred, and grounded solutions in response to the needs of communities and people.
Your Role as Project Officer – Our Social Consultant
- Implement social innovation projects with project partners and collaborators to co-create solutions and deliver lasting impact for local communities;
- Build empathy with stakeholders and lead them through an innovative process of co-creation underpinned by design thinking;
- Assist in project management activities including, for instance, project scoping, public engagement planning, budgeting, co-creation workshop design, data capture and analysis, as well as partner & stakeholder management;
- Collaborate within small teams of high-performing, passionate social consultants to collectively achieve purposeful goals in creating social value;
- Identify pain points and aspirations of stakeholders through ethnographic research and community outreach; co-create grounded solutions to social problems based on analysis, experience, and judgement;
- Produce high-quality deliverables – such as reports, presentations, design prototypes, and events – to articulate and illustrate insights and recommendations of actionable solutions;
- Build relationships and instil confidence in project partners and stakeholders as their trusted collaborator and advisor;
- Comprehend and keep up-to-date on industry trends of social innovation, leading perspectives and practices, as well as local and international cases; and
- Support the development of partnerships and new forms of collaboration to tackle pressing issues in the social and public sectors of Hong Kong.
Requirements
- Bachelor’s degree or above in social sciences, arts, management, humanities, or related disciplines;
- Minimum two (2) years of experience in project and/or programme delivery in collaboration with external partners, organisational clients, and/or stakeholders;
- Experience in innovation and/or business consulting, user research, community engagement, public service and administration, social entrepreneurship, or related work would be a strong advantage;
- Strong analytical and problem-solving competence with a commitment to high-quality service delivery; solid skills in quantitative and/or qualitative research;
- Demonstrate the ability to juggle multiple work priorities, attention to details, and outstanding organisational skills;
- Excellent communications and interpersonal skills with enthusiasm, drive, and effectiveness;
- Demonstrate the ability to collaborate and interact professionally with stakeholders of diverse backgrounds and interests;
- Excellent proficiency in both spoken and written English and Cantonese (Traditional Chinese); fluency in Mandarin would be an advantage;
- Excellent command on MS PowerPoint and Word;
- A motivated team player with the ability to take initiatives in a dynamic and collaborative project environment; and
- Be able to work on weekends and flexible hours for specific Good Lab functions when required.
Candidates with less experience may be considered for a Project Assistant position.
To Applicants: please send your Cover Letter and Resume with current and expected salary to hr@goodlab.hk. Application with missing information will not be considered. Only short-listed candidates will be notified. Data collected will be used for recruitment purpose only and personal data of unsuccessful applicants will be destroyed after 12 months.
