Why Service Innovation?

At Good Lab, we connect different minds and actions to bring innovative ideas to life. We designed this program with non-profit leaders who seek new perspectives to deepen the understanding of when and how to apply design thinking to improve social services.

This action-oriented program will help you advance from the concepts of design thinking to enhancing creative problem-solving skills through tangible and real-world challenges.

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Learning Outcomes

• Establish a framework of user-centric design thinking
• Build a culture of innovation in your team
• Redesign services to better align the needs of people
• Identify actionable insights with real user feedback and develop iterative service prototyping

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Who is this for?

• Non-profit leaders striving for actionable human-centric service design
• Social innovators looking for a structured way of creative thinking
• Professionals driving change within the systems

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What you’ll learn

Day 1 - Morning

• Why Design Thinking
• Empathy in action

Lunch break

Day 1 - Afternoon

• Problem discovery and definition
• Learn from real users

Day 2 - Morning

• Ideation and exploring possibilities
• Prototyping

Lunch break

Day 2 - Afternoon

• Co-design innovative solutions with real users

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Program details

• 2 full days from 09:30 to 17:30
• Venue: The Future Workshop, Good Lab
• Include off-site field study and user testing
• Interactive group discussions and brainstorming exercises
• Workshop will be delivered in English with bilingual training materials

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Testimonials

“The design thinking workshop organized by Good Lab was an enlightening experience for our Positive Psychology Ambassadors. Their easy-to-understand and structured approach made brainstorming project ideas both engaging and productive. The hands-on activities fostered creativity and innovation, leaving us inspired and equipped with practical skills for our future projects.” - PolyU Student Affairs Office

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Facilitators

Our facilitators bring extensive experience in design, impact, business, NGO, and other subject-matter insights, ensuring a rich learning experience tailored to corporate and non-profit contexts.

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Join us

Let us know the following, and we will get back to you.

• Key learning objectives
• Preferred training date
• Team size

Email: info@goodlab.hk

Message us on WhatsApp (link to Good Lab business whatsapp)

Schedule a call with us

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